Omg what can I say. Disappointed is not the word. I need to look for a word that describes my evening last night. I thought I’d book a room as my husbands had a stressful week at work ( he’s a chef in a busy Newcastle establishment) We have looked at your hotel so many times. I’m from Beamish but moved to Newcastle 15 years ago. I even encouraged my son to book his wedding here up till this meal. The room was gorgeous on check in. We booked the dinner bed and breakfast deal. We came to the bar as soon as we checked in at approx 6pm. Lovely and cosy. Our table in restaurant was booked for 7.45. We ordered and paid for our drinks not adding to a tab paying as we went. Had a lovely hour and 45. Bar staff were very good. Only thing was , it sounded like a herd of elephants above us. Went to restaurant and were sat infront of doors with no curtains so it was freezing ! Had to ask to go and sit in the bar again with some heat. Food came. Fries were appalling. Bottom of the bag dregs. The chicken in my burger was probably a 3rd of a chicken breast . Bland and tasteless. Best buy the side of green beans I ordered. We also ordered fish and chips. Batter ok but barely any fish, and the mushy peas were mushed petit pois so hard to chew and certainly not mushy peas. Chips on that were ok. We did say to the waitress when she checked back it wasn’t satisfactory and she offered a desert but quite frankly who wants a desert after a poor meal. Not her fault at all. Meanwhile river dance was going on above us throughout. We were so disappointed and can’t believe that a gorgeous night ended this way. Such a shame. It’s a tying place Beamish when you’ve had a drink so you’re tied to stay within the grounds here which is fine if it’s perfect. It wasn’t perfect at all. We stay in lots of nice places and it’s rare a below par review is left but given the price of the room , the amount of chefs in kitchen . I really would expect far better. Would I return or tell people to come no. Not based on the evening. Gutted to be honest. Following on from last night .The room was beautiful as I’d said .Bed was super comfy and the room was lovely and warm. However upon going for breakfast this morning we were bitterly disappointed. A luke warm buffet breakfast with hard sausage and barely cooked bacon and soggy hash browns , no fried egg was just below par. When coming to an establishment like this we would really expect better. Most places cook to order when you are paying this kind of price per night. I can honestly say when traveling I’ve had better travel lodge breakfasts.The coffee was lovely but yet again the room was freezing. Surely you can turn some heating on. Overall very disappointed is all I can say. Such a shame as your venue does look lovely on paper. But when booking it’s not just about the room it’s about the whole experience of which the food is a huge part.