Costa Coffee with Drive Thru — Restaurant in England

Lots of sandwiches available but poor cake/biscuit selection. I only wanted a small snack so resorted to the small wafer biscuits. One customer seemed to dominate the attention of the staff. While I am ordering and waiting for my drink it would be nice to have some eye contact or know it is my drink on the side. No need to misspell or pronounce my name but to know the lonely large hot chocolate is mine and not one of the other orders. Pour and leave on the tray. Should I have asked about your shoes too? Would that have been better? A pleasant drink itself but you can never go too far wrong with a hot chocolate if it is hot. Thankfully it was hot and not tepid so no star lost there. I have the app and frequent CC stores for refuelling so disappointing really. Everyone else seemed pleasant enough. Just the drink person seemed very sullen. I didn't want to be there either dear, but at least you were being paid for...

Came here today for a coffee , it wasn’t busy but staff were miserable , as I patiently waited one of the girls ignored me , no friendly smile , gave me a funny look , at least a simple hello would have been nice . The other girl who served was better but we needed the toilet and went to find the toilet completely flooded and not even able to use . After both spending £5 each on our coffees , we were pretty much told there was a leak in the toilet and there was no apology and so there was pretty much no toilet to use . This really isn’t acceptable when you pay that much money for a coffee. I don’t want to be negative but the cherry on the cake was that the coffee was terrible , burnt and tasted awful. Will never...

Went to the drive through for the £5.99 toastie & coffee deal, placed the order for two deals.

We were asked to move to the payment window where they informed us there were no ham and cheese toastie but Wiltshire ham and cheese toastie to which we said was fine.

The card machine was passed over to make payment and we tapped. Turns out we were charged £17.90, when we questioned it they said the Wiltshire ham toastie was not included in the deal. I said this was not disclosed, yet no attempt to reimburse or compensate us was made, we were handed our coffee & toastie’s and thanked.

When we returned home the food was shambolic and coffee watery.

Very disappointed and will not...