Costa Coffee — Restaurant in England

3/9/24: VERY impressed today by the hard work and dedication of a young staff member named Jake. As I arrived he'd just been dispatched outside to clean spillages on the table. As I arrived (disabled and walking with a stick) he alerted me to spilt ice cream all over the ground. Once inside and seated I watched in-between conversations with my husband and son as this industrious young man (with his big bowl of soapy water, cloths and mops) cleaned the table spillages, floor spillages, door, handles and even the glass windows that were messy. Upon leaving I congratulated him on his hard work and dedication. You should be rightfully proud of such an employee. Not many employees (in my experience) take so much time and care over a messy and unappealing job. Well done Jake. I hope Costa are proud of you. If not, us customers are!!!

Previous feedback: 30/12/23: NOT happy! I arrived at the Costa Drive thru around 1.10pm today. Signs on the ordering point said to drive to the window. I was 4th in queue. After 8 mins I was still 4th. Service was slow. Eventually a car moved off and we shuffled up one. Long story short, I had an appointment to get to for 2pm, the other side of the city. What should have been a quick pitstop was anything but. Sadly, road design means you can't drive off or give up. So eventually when I arrived at the window, around 1.35pm I had no choice but to say I was sorry but had no time to order now and drive off. As I left, the queue (from behind me) now reached onto Breckland. Poor buggers! Thinking back over the last month or two, the wait at this branch has been totally unacceptable for a drive thru. Add to that the fact the coffee is always served red hot/scalding I have now decided I'd rather drive to Great Linford and visit the best Barista in MK - Paulo at their Costa. I read somewhere that MK is to get another Costa drive thru soon. Oh, I do hope so. Hope they are organised, efficient and serve drinkable Coffee. I've used Costa drive thru's all over the country.... including Motorway ones and this branch has the longest queues, the slowest service and the worst coffee (temperature) of ALL of them. Suggest giving them a wide berth!

Previous feedback: Busy venue. Service sometimes a bit slow, both in the store and the Drive Thru. Good selection of food (wonderful Biscoff Cheesecake - to die for). Also, more Costa products to buy than a lot of smaller stores. Staff very pleasant and helpful. Toilets cleaner than most. Free parking....

Avoid terrible customer service, very rude and disrespectful. I waited patiently for my coffee which came with no sugar or stirrer, I asked kindly for some to be told to have some patient and wait because they r busy, from a member of staff I wasn't even talking too, continued to be rude and tried to make out I was being impatient and rude, guy needs to give his head a wobble,if I didn't have my daughter in the car and travelling to Wales it would of been a...

I liked the inside, that is when talking about the design, but when talking about the actual, overall cleanliness of the place there is definitely more to be desired. I liked that it had a lot of tables inside and outside and the staff were friendly too.

Overall a decent experience, and maybe we just arrived at the wrong time, and it was cleaned shortly after but there were things strewn across multiple tables, and drinks split all over a...