Costa Coffee — Restaurant in England

Costa is a national brand. It might even be worldwide. Who knows. I’ve not travelled since covid started. But hey. Costa Bedgrove. Visiting you was a pleasure I’d love to experience time and time again. The staff member that greeted me enthusiastically as I entered through the front door of the premises with a massive smile on her face, was a smile that could only bring joy to the face of a grumpy man, on a cold November morning.

The tremendous man that then served me with such passion and flair, giving me superb satisfaction as a customer while he took my order. He had a name badge on called Liam. I asked what would he could recommend to me from the cake selection, and with one stunning swift motion, plucked from the display the most Gorgeous Moist melt in the mouth cinnamon bun. It literally melted in my mouth giving me mouthful after mouthful of pure bliss and ecstasy with each bite I took. A second gentleman with the marvellous attention to detail then made me the most Divine frostino with all the extras I wanted. He was spinning around, adding the bits, shaking it up and he looked like he’d fit right in at a fancy cocktail bar. All done with a big smile on my face! The drink itself was smashing. My wonderful friend in crime purchased a latte. She later said it was the most tremendous outstanding latte she had ever had. If you want flare and style with amazing coffee: then this is the Costa to go too! Determined, enthusiastic, helpful, friendly simply marvellous daaaarling! You all must try...

Decided to have a coffee here. Saw lunch meal deal sign outside so I thought why not. Went inside to grab my food for my deal. Deal includes fresh fruit. Didn't see fruit in fridge or anywhere near, grabbed a fresh fruit "salad" assuming that this counts as a fresh fruit. Go to counter. No greeting customer at all. As part of the meal deal I asked for coffee for my previously grabbed items. Cashier (I'm guessing she was new and still learning the till) adds them up, comes to around £17. I said the deal should be £4.95. She said yes with fresh fruit (fresh fruit salad doesn't count). Meanwhile saw the fresh fruit (apple) next to the counter miles away from the fridge.Alright, swapped to apple, but they need to do a refund first. Girl stuff doesn't know how asks for college's help. He comes to till, takes him a long while to sort the refund and while he is doing so he sighs loudly several times. Than he decided to educate me, the customer, that I should make sure what I'm doing , and the deal is till 2pm ( I was there around 2.15pm) but this time he will do it for me. Firstly his attitude was unacceptable, probably he never worked in hospitality before and didn't receive a proper training too. Secondly why the sign board with the lunch meal deal on it was still left outside the shop if the deal is till 2pm? I wouldn't go for it if I know it's off the table in the first place. Costa, get your act together and make sure to give a proper...

Living in bedgrove, we come to jansel square Costa at least once a week. There's been the odd occasion where staff are very blunt but we've shrugged it off. However, today was different. We ordered hot chocolate with cream and we recieved a hot chocolate without cream. When I asked Callum for the cream, as ordered, he proceeded to sigh, grab the drink, slam it down in front of him. This spilt some of the drink over himself and the cup. He then poured half the drink away and filled the now sticky cup with cream. Following this, he passed the drink back in a huff to which I thanked him, despite the completely over the top reaction of me asking for what I had paid for. There's an attitude problem at this Costa that we have witnessed a number of times now and it needs addressing. It really let's down the positive attitudes of people like...