Costa Coffee — Restaurant in England

Freya served us at the drive thru on Saturday, adding ice to my hot black Americano. I have been drinking coffee for many years from Costa and other well known providers, though this was the first time I have ever been offered ice. Freya was young but what an excellent member of the Costa staff! Polite, professional and great customer service ☺️ Thank you Costa for employing and training such wonderful team members! Made such a difference on a stressful journey! Many thanks! We will continue to enjoy great coffee and...

Friday 13th September 10:30ish, Literally just been in, went to get an iced coffee, none of the iced coffees came up on their tv menu so I thought I’d wait and ask a member of staff, I stood for more then 3 minutes at the counter, there was no que and nobody was being served, the young female workers were in the corner giggling and mucking about doing nothing while I stood waiting, then another woman walks up to the counter and they went straight to her and served her so I said forget it and walked off....

I was given a sub-standard Cortado that was a glass cup full of foam with a small layer of coffee at the bottom of the glass. When I took it back to the counter to change it the guy on the coffee machine started actually arguing with me and said he didn’t make it and he ‘was serving kiosk’ (self service) so it wasn’t his issue and was very rude. I’ve never been spoken to like this by a staff member. Go to Starbucks at another service...