Costa Coffee — Restaurant in England

Visiting here frequently for the past two years as I am sole carer for my sister undergoing cancer treatment. We come into Costa most times. I find the atmosphere and some staff members to be extremely low moods and even somewhat rude. Not all, but a few. The food and drinks are overpriced for the quality and service. It's always busy. I can ignore most of these things, if the staff are friendly and caring, especially in a hospital setting, but bar a couple, I find most of the staff quite moody. I have visited today and there was a lady serving called Leah. I watched her with every customer and not once did she have a smile, a kind word or a please or thank you to anyone. I found her extremely moody, now I understand people have personal life's maybe impacting their mood. But ive been served by this same person a few times now and shes always the same. We are coming in, being told extremely scary and upsetting news and then going to clear our heads for a coffee, facing a moody, unpolite person doesn't make the situation any easier.

Customer facing roles. People should practice customer service skills. It makes a HUGE difference to a...

I went in to buy a latte and two teas , I asked for a cup for my 97 yr old mother as she can’t hold a paper cup . The counter girl mumbled we don’t have cups , I said there are some there and there . The dishwasher is broken . I replied it is one cup to wash . Well you can’t have one we just do paper cups . I insisted she replied will have to ask manager , well please do !!! A woman dragged herself out of the office stood and said who wants a cup , I do , we don’t do cups !! What’s those there , my mother who is a patient within the hospital was getting visibly upset at this stage , said we will just leave . No we won’t . Eventually the “ manager” said give her a cup and walked her way back to her office. Will never go in again . That is not how you treat...

This Costa is the worse costa that i have ever been too, im absolutely appalled with the lack of manners some staff members have they are rude and aggressive, a particular women that wears glasses and has blonde hair is a huge let down to the brand,rolls her eyes if asked to modify anything to the customers taste, she doesnt make the drinks to the description, and is a lazy individual, i feel like never going back shes bringing down the reputation of the place and makes me feel anxious and uneasy which shouldnt happen, All i want is a nice Costa :( This Costa isnt even worth one star if i could vote no stars i would, the staff need to learn how to have good standards, manners and not gossip about there manager its so...