Crown Inn — Restaurant in England

Before booking I called the property directly and asked if it was ok for us to bring our little one who would sleep in a travel cot. I was told this was fine as long as we brought our own travel cot as there are none kept on site. We turned up at the crown inn to be told there was a limit of 2 people per room and we couldn’t stay due to having our baby with us!! I was promised a full refund by the owner himself, so no other options were discussed. He told us this had happened before, so clearly he needs to speak to his staff about the rules. Luckily we managed to book a beautiful cottage nearby, my partner remarked how he was pleased with this as the crown inn hadn’t been what we expected, it looked really run down and the smell wasn’t pleasant. I called Booking.com after we left and they sent an email to the owner to verify the refund. The owner didn’t respond despite me calling to chase it up. We arrived home 3 days later still no authorisation, finally the day after we got back I called booking.com and they said the owner had decided to keep nearly half the money. The service we have received is disgusting, if we had been told we would lose this amount of money we could of discussed possible other options but we were promised a FULL refund. The stress of this situation ruined my weekend, the owner is deceitful and dishonest and I would think twice before parting...

Before booking I called the property directly and asked if it was ok for us to bring our little one who would sleep in a travel cot. I was told this was fine as long as we brought our own travel cot as there are none kept on site. We turned up at the crown inn to be told there was a limit of 2 people per room and we couldn’t stay due to having our baby with us!! I was promised a full refund by the owner himself, so no other options were discussed. He told us this had happened before, so clearly he needs to speak to his staff about the rules. Luckily we managed to book a beautiful cottage nearby, my partner remarked how he was pleased with this as the crown inn hadn’t been what we expected, it looked really run down and the smell wasn’t pleasant. I called Booking.com after we left and they sent an email to the owner to verify the refund. The owner didn’t respond despite me calling to chase it up. We arrived home 3 days later still no authorisation, finally the day after we got back I called booking.com and they said the owner had decided to keep nearly half the money. The service we have received is disgusting, if we had been told we would lose this amount of money we could of discussed possible other options but we were promised a FULL refund. The stress of this situation ruined my weekend, the owner is deceitful and dishonest and I would think twice before parting...

The perfect inn!

Stayed here for one night in July during our walk along the coast path. The lunch we had before checking in was superior to every other pub and inn we visited in Cornwall this year, and there were some good ones. My steak and ale pie was obviously homemade, very well executed, with the crispiest, flakiest and fluffiest of pie lids. My wife's crab salad was the freshest and tastiest of all crab salads and sandwiches we encountered on our trip.

The room felt newly refurbished, was spotlessly clean, and both bed/bathroom felt more like a boutique hotel, rather than "just" an inn. It matched the 4-star hotel rooms we stayed inn later on!

We had an issue, where our next place of accommodation suddenly got closed for business. The owner at the Crown Inn (Derek) called around and went far beyond what you'd expect to help us sort out the situation. After all, it wasn't his problem that our next inn had a "power supply issue" (aka "covid situation"), which really show they care about their guests here. So great, and we really hope we'll come...