Folly — Restaurant in England

Terrible experience from start to finish. Was supposed to be a nice meal out catching up with a couple of family members and was actually the worst meal and experience that we have had in doing so. We got seated at the table and someone came to get a drinks order, we ordered 3 normal Pepsi (2 without ice) and a medium glass of White Zinfandel. The lady came back over with the soft drinks after a 10 minute wait and said that they don’t have White Zinfandel so told my aunt what wines they did have, it was clear that before going to get it that this girl didn’t know what was actually stocked in the bar. Unfortunately my aunt didn’t like the other wines that they had so ordered a lemonade. Our food order was then taken; we ordered hunters chicken with fries, a beef burger, a chicken burger with chunky chips, a plain chicken burger with nothing but cheese, and 3 sides of onion rings. When the food came out the side of onion rings with the 2 burgers turned out to be 3 small onion rings per meal charged at £1.50 so 50p each, which was actually an ‘upgrade’ not a side. We asked where the sides of onion rings were and we got told that it was miscommunication and that’s what we’ve got, never mind the fact of when we questioned why the onion rings were on the wrong plate we got told ‘they were meant for you’ and then she walked away. My cousins plain chicken burger with cheese had a sauce on it, so that got sent back. Whilst waiting for the burger my cousin ordered another Pepsi with no ice, but a Pepsi max with ice got brought over so she went to swap that, only to find that the wine was still on the bill. Another burger had arrived with reheated fries, just as the other 3 of us had finished our meals and to be honest it quite glad as my cousin then found a bone in her burger! I then told the waitress, who was stood around chatting, as I walked past and her response was ‘well they are… I’ll come and see’ as though she was actually going to argue it with me that bones are meant to be in the burger! When I returned to the table I asked what they were doing about it and got told that the waitress didn’t say much just ‘sorry’ and was kind of laughing. I’ve got to say that waitresses attitude was shocking anyway, she wasn’t accommodating at all and the errors were mainly on her part but were not taken seriously at all. They then cleared the plates and we asked to see a manager who also delivered shocking customer service. We were told by the manager ‘yes there was miscommunication, and I got told that the rest of you are your food’ to which we replied ‘yes well what did you expect us to do?’ Then listed the other issues that we had and again kind of got dismissed. My mum said that she wasn’t satisfied to pay for the meal because of the experience we have had and the manager then replied with ‘I’ve taken the drinks off (all soft drinks) and the chicken burger with bone, there’s not much more I can do’. Not that it makes much difference but £3 for the 2 portions of 3 onion rings that was miscommunicated could of been taken off or something. My aunt then said she had a 30% off voucher to use and the manager said ‘I thought you may of had one of those which is why I couldn’t take too much off’. At the end of the day we still had to pay £46 (including voucher) for a meal which was shocking from start to finish and for poor customer service. They should be...

Lovely lady serving on the bar who was chatty and friendly. The other female member of staff serving food was also very bubbly and friendly & made us feel very welcome. The young male member of staff serving the food looked thoroughly miserable and like he didn’t want to be there!

My family and I decided to eat at The Folly as i’d received a 30% off main meal discount voucher posted through my letterbox. I’ve never eaten here before but the last time my partner ate at The Folly was several years ago when she had a disastrous experience so she was hoping that this time would be better. 🤞 Although my partner has been to the pub a couple of times within the last year it was only for drinks and to watch live singers.

Our food came fairly quickly and my partner and I immediately thought that the portions were small . My elderly parents have smaller appetites so they were happy with theirs. They ordered fish & chips and scampi & chips and were satisfied.

My partner ordered the cheese and onion pie which she asked for with chips (instead of mash) and according to the menu this was served with honey roasted carrots, peas, and mange tout. On her plate, she had eight chips, no peas, three pieces of mange tout and carrots that were NOT honey roasted! There was also a very small jug of gravy which wasn’t even half full. She asked the young man who had bought the food out where the peas were and he tried to tell her that the peas were encased in their shells (unbelievably he was referring to the mange tout! 🤦🏻‍♀️🤣) She explained that this was a totally different vegetable and that she was expecting honey roasted carrots and peas. He took her plate away and then bought it back with the addition of a small spoonful of peas. He couldn’t offer any explanation as to why the carrots that were advertised as honey roasted weren’t and were just regular boiled carrots. 🤷🏻‍♀️

As there was such a small amount of gravy, my partner asked the young lady if she could please have some more. She confirmed that she could, but there would be a charge. We couldn’t believe what we were hearing as NEVER have either of us been asked to pay for additional gravy in any other establishment that we’ve eaten in! As her meal was quite dry, she reluctantly agreed to pay and after quite a wait, another small jug of gravy appeared. In fairness, she said the gravy tasted lovely, but I think it’s awful to be charged an additional £1.99 for this!!!

I ordered the bacon cheeseburger which came with fries, but again they were a very small portion which i was disappointed by. I also ordered an additional portion of onion rings but they didn’t arrive at the table with the meals and i had to ask for them to be brought out. There was quite a wait for them to be given to me. I can confirm that i did enjoy my burger.

To conclude, the food was served hot and tasted perfectly acceptable but its a shame that the portions were so small especially as we ate from the ‘main menu’ and not the ‘lunch menu’ where it clearly states that the meals are...

Really sad to have to leave a negative review because I appreciate how hard people in this industry work however we had a really unfortunate experience this evening. We have been meaning to try The Folly for a while now having dined out at lots of other restaurants across Bristol and have only heard good things. The restaurant itself is a lovely setting and we were seated quickly, but were left scratching our heads without a menu. A few minutes later this was rectified and I made a point to ask the server if there was anything not available this evening (having been caught out elsewhere I now find myself prompting staff to deliver what must surely be a basic function of their role). Just the fries were off, not a problem as we all came wanting roasts. We ordered the sharing platter to start and 2 beef and 1 pork roasts with 2 cauli sides and 1 pigs in blankets. Whilst waiting for the starter my anxiety peaked when an empty handed waitress approached our table, sure to be serving only bad news. No pigs apparently so would we like to swap for a cauliflower side, not ideal but relatively harmless. We agreed and continued to wait. Service was relatively smooth so our sharer came moments later and it looked really lovely, only it was missing the halloumi. Another prompt to the staff and our missing component was delivered just in time to enjoy with the rest, and it was all really nice no complaints on quality or taste. Considering the speediness of the starter the mains took a little longer, not the end of the world although when the dreaded empty handed waitress appeared this time ( a different one probably due to embarrassment) I couldn't surpress my eye roll. Only one cauliflower cheese left! Would this be ok? Again not much we could do other than share so we continued to wait with anticipation for the main event. And this is where it went from bad to worse. Wrong meats served, no sauces, disgusting potatoes. We were well and truly baffled, we thought this was a popular and well reviewed restaurant. We stomached what we could and left utterly disappointed. The insult to injury ... overcharged for two cauli sides that we never received. Will not be returning and...