Greggs — Restaurant in England

Come here every week to get my O2 priority Coffee and for the last few months they have been unable to use the QR code from the app but apologised and give me the coffee without scanning, however. I arrived today to get a coffee with the code and was told the till won’t accept the app and that I will have to pay ( no apology ). To which my response was ‘I understand however this haven’t been a problem for months and it’s usually given to me, is it possible to speak to a supervisor’. The lady (Courtney) turned round and said ‘Im the supervisor here today, however this is not my normal branch and I’m not in the mood to argue’ Which as you can imagine this was a complete shock as I had not spoke with any attitude or aggression and this was how I was being treated. Not only myself but also the person behind me was in shock and as I was walking out the kind gentleman offered to by my drink, which I thanked but declined, as it wasn’t that I didn’t have the money, it was the pure disrespect of which I received, I wanted to just get out of the situation. Now, I understand that all people can have bad days, but when you work in retail you don’t push this onto you...

“I was very shocked by the behavior of the staff. I arrived 5 minutes early and waited to collect my items. When I approached to collect, I was told that they couldn’t give me anything because the ‘Collect’ button could only be pressed after the exact time had passed.

After me, another person arrived who clearly knew the staff and seemed to be friends with them. They handed her a surprise bag and said the following: ‘Wait a moment, let me give you something warm,’ and also gave her a larger bag – meaning more items. I saw her choosing the bag herself.

I pointed out that this didn’t seem fair, and I was told to wait. Despite the fact that I was the first one there, I received only a small bag. When I asked why, I was told again that I had to wait.

To me, this felt unprofessional and possibly influenced by the fact that I am...

Went to the eurogarage Weldon yesterday, while I was waiting to be served I noticed a couple of bluebottle flies crawling on the iced donuts. I told a member of staff who looked like the manager, about the flies. Her reply was “I know there are loads and we can’t do anything about it” I said well I won’t be buying from here then and walked out. I couldn’t believe her reply. She didn’t even remove the cakes and carried on talking to a colleague. I hope the person who does purchase the fly infected donut doesn’t become ill. I have been a catering manager for 30 years and I am disgusted on the reply and lack of food hygiene and food safety issues at this store. I will be forwarding my complaint to...