Gurkha Lounge - Hampton vale — Restaurant in England

A Disappointing Experience**

Our recent visit to Gurkha Lounge was nothing short of a disappointment.

The starters (Chilli Chicken, Spicy Fish & Onion Bhajji) were nice, however, one of the the most glaring issues was the portion sizes of the starters. Compared to previous visits, the portions have noticeably shrunk, making the meals feel less value for money. This was particularly disappointing given the already premium pricing of the dishes. This was fed back to one of the staff members (wearing a white shirt) as we complained and was later rectified, which was appreciated and we were satisfied.

The biggest disappointment of our meal was the Chicken biryani & Prawn Biryani. What should have been a flavorful and aromatic dish turned out to be bland and lacking any distinct taste. It was clear that the spices were either used sparingly or not at all, which is unforgivable for a dish that relies so heavily on its rich flavor profile.

When we attempted to provide honest and constructive feedback to our waiter, it was dismissed outright. The waiter refused to acknowledge our concerns and instead argued with us, insisting that the food was up to their usual standards and that we should have asked for extra spice. The waiter was continuously giving defensive responses and insisted this is how Biryani is prepared for British people. This kind of behaviour is unacceptable and shows a clear lack of respect for customers' opinions.

The final straw was the way the bill was handled. The bill was thrown onto our table by the , adding insult to injury. This gesture was not only rude but also unprofessional.

In summary, Gurkha Lounge has seriously declined in both food quality and customer service. The only value for money was the special butter chicken dish & also the staff member in the white shirt (owner) was the only professional person. Sorry don’t know your name!

The argumentative staff, reduced portion sizes, flavorless biryani, and dismissive attitude towards feedback made for an unpleasant dining experience. Nothing was done to compensate for the poor dining experience. The bill was simply thrown at our table. We were regular customers visiting 2-3 times a month, but unfortunately I don’t think we will be...

Ot looking to put the Gurkha lounge down but I've been there now 3 times over 3 years and always disappointed. Service is OK. You do have to wave a waiter down and have never been asked if the food was OK during the meal. Only after. Atmosphere needs improvement. Very warm inside and had to ask for the air con to be turned on. I think the table next to us asked for it to be turned off again. Yes hard to please everybody. Perhaps some back ground music would help. Couldn't hear any at least this time. Menu is extensive but choice dosnt mean quality. I am dissatisfied with the taste to be honest. I've had tikka, byriani chicken and lamb. I've had all sorts of starters.... the samosa are the little hard ones you get from the supermarket. I've had tastier uncle Ben's rice to be fair. For me the spice level is very weak. The portions are a little small and to give you an idea of price...... 3 couples with half having starters and all having a simple 2 dish main...with 2 drinks... £300. It's not a traditional Indian / Nepalese it's modern, and by modern, I mean my 3 star is generous. For goodness sake if you have poppadoms then serve onions and pickles with your mint sauce. Not some sweet and sour sauce from a bottle. I've had better in tourist areas of Spain...

Read the reviews and headed over. Lovely surroundings & nice and clean on the restaurant floor. Well decorated interior. We ordered: Mo-Mo Napalese dumplings Yeti chicken - marinated chicken with Napalese spices Chicken Bhutwa - Nepalese speciality with dried chilli & crushed garlic Goat special curry - on the bone goat slowly cooked today Nepalese recipe

11 & 12 were the starters. A different kind of spice for us seasoned veterans of 'desi' food, so we enjoyed them.

51 & 57 were the mains and disappointing. The sauce used was the same for both (experience kicked in). Lovely staff & it's actually full at the moment. Worth a visit if you are in Peterborough.

Highlight for us was the 'red chilli sauce' that was with the Popadum condiments.

Toilets were disappointing with no loo holder and the floor seemed quite dirty.

We asked for 'desi' tea that's just milk boiled quite a few times that brings out the taste of the tea for a creamy taste. It wasn't on the menu but the request was accepted and delivered successfully as they were...