Haven Arms — Restaurant in England

All in all the Sunday Carvery was a reasonably priced and tasty meal BUT, as we had experienced previously, the management performance seriously lets the place down. We saw that there were insufficient Yorkshire Puddings for our party. Replenishment took too long to appear at the pass (especially as we had pre-booked our table so they had known how many there would be to feed). We asked for Horseradish Sauce to accompany the roast beef and were told several minutes later that there was none (Later the Head Chef was seen serving up his own meal and helping himself to a sizeable portion if said sauce from a jar!). Two of our party were served the scrap ends of a pork joint and a beef joint that would have been better saved to use in a pie than serving up to a carvery guest. The wait to clear our plates was in excess of 15 minutes whereupon we asked what desserts were available. Almost 10 minutes later the waitress returned to take our dessert orders but then it was another 20 minutes before they appeared. Two ‘hot’ desserts were actually served luke warm (almost cold) with warmish custard. One of those was stale. The chef visited our table and asked if everything had been okay but did not listen to our response before moving away. The chef wore dirty jeans (that revealed his butt crack), a grubby t-shirt and a grubbier chef white jacket. The bathroom had an unhygienic soap dispenser and damp kitchen roll for drying hands. Perhaps, this place would be better under new...

We have been many times over the years to the Haven Arms for Sunday lunch. Yesterday we we were called up to the carvery in good time. The carvery was excellent as usual. No complaints there. Everything was fine till the dessert, for which we were kept waiting for a good half hour till we eventually complained to Mark. I have to say I was very upset by Mark's response and attitude. Some such words as "cut us some slack, we've got a big party in", "don't come here if you don't like it". I understand they were under pressure, BUT no way to talk to a customer. Afterwards Alison did come over to apologise, but it still leaves a bad taste, and spoilt what would otherwise have been a...

I visited The Haven Arms yesterday for a Sunday Carvery with my husband and mother-in-law. The food and service was fantastic and I'd highly recommend it. Great value and lots of choice of veg to go with a good variety of meats. If I had to give a criticism it would be about the exterior look of the building. Outside looks very tired and in need of renovation/decoration. Whilst it didn't put me off, it could deter other customers. My advice would be to look past this, the welcome, service and quality of the food more than made up for it. Phrase "don't judge a book by it's cover" springs to mind. We look forward to returning....