KFC Kempston - Bedford Road — Restaurant in England

Usually KFC is a good meal wherever you order, but this is the second time we've had problems with this particular shop and I'm posting about it to let others know. It would be nice if KCF took note too...

The first experience a couple of weeks ago I put down to the shop having just been upgraded to the Kiosk ordering system (and apparently no ability of the staff to order at the counter, and a lack of knowledge of the menu) There was an insistance that a Original Receipe Salad Bowl is actually a Rice Bowl (it isn't) and the give-up-order-something-else Rice Bowl was meant to have a salad - consisting of one piece of limp lettuce and no sign of anything else. Chicken was overcooked with the coating solid and inedible.

The staff were incredibly rude during this experience which is unlike every other KFC I've been in recently. EDIT having read the reviews below I can say that the experience for me has not improved, everything that has been said about this branch was still the same. The lady serving barely made eye contact and was snide in her attitude both times.

Second experience we found the Rice Bowl salad was better but there were two legs instead of leg and breast portions in the other meal, and both lots of chicken were again oversalty, overcooked with the same solid coating. Chips were too salty too, both to the point of inedible.

For a better experience try the...

I’ve ordered t/a through uber eats. The app notifed me that the order arrived .. but it never did!

After several attempts to contact uber with no luck i gave kfc a call. The manager told me that i have received my order as the system says !! 😡 i clearly didnt coz i would not be calling if i did he told me to contact uber, i said i dit etc etc finally he told me to come over and pick it up. i ordered t/ a through the app to not have to drive there now i had to. It ruined my lunch. I rather have recund Coz he clearly didn’t believe me and i also was charged for delivery.

When i got there he started to explain that is nothing to do with them is uber etc etc. well why do i have to listen to this? I order food and i wanted delivered that didnt happed restaurant should apologise and not talk to me like this is my fault!!!

At the end he gave me the food which end up beeing cold and chips were missing. I didnt get any compensation or anything. Not even apology. Rude. Will never use them again. Is a shame coz i was a regular customer and...

If I could give ZERO stars for this KFC I would!!! Went in last Friday about 5.45 after a long day, there was no one in the queue..but about 4-5 staff loitering behind the counter talking amongst themselves.

I looked at the board to see what I fancied, and a guy behind the counter just pointed at the till with a sour face.. RUDE!!! so I went to the till and there were 3 staff stood right in front of it. 1 looked at me.. and then just turned away and ignored me and carried on talking to the other 2.. must have stood there for at least a minute and not 1 of them even bothered to acknowledge me let alone take my order.. EVEN MORE RUDE!!!

So I just rolled my eyes and walked out and went next door for food to the chippy, and what a difference.. really lovely, friendly and polite staff and really tasty food.

Thought KFC Tavistock St was dire (would not go to either of em ever again) but these bunch of RUDE, miserable, lazy individuals at the Kempston branch that were there last Friday evening all need...