KFC Telford - Trench Lock — Restaurant in England

I ordered a kfc party bucket at 8pm through Uber eats, the order was submitted and was traceable as normal, the tracking said the order was delayed at 8:30. I proceeded to continuously check the status of it. At 8:50, it said the order had been dispatched, I rechecked tracking at 9pm because the order hadn’t arrived but it said my order had been cancelled at 8:03pm. I rang the trench road restaurant to ask why because there was no reason as to why it had been cancelled on the cancellation and I definitely put knock door on the delivery instructions. The employee who answered the phone had inadequate customer service skills and failed to show any kind of empathy for the mistake that had been caused and stated “it was not their problem and they can’t do anything about it” and offered no resolution (customer service areas should be providing a solution of some kind in order to maintain business and customer satisfaction) The reasoning was they had no chicken on the bone to complete the order. When I suggested they substitute the food that was missing with something else to complete the order they said they don’t offer that option even though we have received this in other restaurants across Telford. When I requested to speak to management they claimed they did not have a manager (I do not believe this to be true as every customer service area will have management/a senior to report to) I would like clarification as to why the trench lock restaurant has allowed my order to be submitted and tracked through Uber eats then notifying me over an hour later that the order had been cancelled. There has been no communication between the food delivery companies and this restaurant for the messages to be posted on the ordering apps that stock is low/not available to ensure customer satisfaction. This need resolving as a matter...

KFC never fails to impress! From the moment you walk through the doors i was met by amy and you’re also welcomed by the familiar aroma of their world-famous fried chicken, seasoned to perfection with that secret blend of herbs and spices. The chicken is always juicy, golden, and crispy – exactly how fried chicken should be.

What makes KFC stand out is not just the taste, but the consistency. Whether you’re grabbing a quick meal on the go, treating the family to a bucket, or indulging in a late-night craving, the quality remains unbeatable. The sides are the perfect complement – from creamy mashed potatoes and gravy to fluffy biscuits and fresh corn, every bite feels like comfort food at its finest.

The staff are friendly and efficient, ensuring quick service without compromising quality. The menu offers great variety, from classic pieces of chicken to burgers, wraps, and hot wings – there’s something for everyone. And let’s not forget their iconic gravy – truly one of a kind!

Overall, KFC is a brand that continues to deliver satisfaction and comfort in every meal. It’s more than fast food – it’s a trusted favourite that always hits the spot. Highly recommended for anyone craving the ultimate fried chicken...

This particular KFC at Trench always seem to be short of staff and to use fast food outlet should be looked at for false advertising also there assistants don't appear to be able to read the order and invariably when you get back home find order was short,I've twice had an order of poppers for Great grandchildren not there so you can imagine the outburst,I find all fast outlets are no longer because they prioritise the Just Eat and others who have large orders to fill,have seen war breaking out sometimes inside these establishments with people demanding money back after waiting nearly half hour for their fast food order to be filled,I tell it as it is no glossing over am sure lot's more agree,those that don't if you want to accept substandard service it's up to you but don't just go home and complain to...