Fallow Field — Restaurant in England

The restaurant was relatively quiet at the time of our visit at 6.30pm. I ordered the Sea Bass but was subsequently informed that was not available so I chose the Royal Chicken Tikka Masala as an alternative. It was described on the menu as “Aromatically spiced creamy tomato sauce, basmati & wild rice, coriander, grilled flat bread, poppadum, mango chutney, and was priced at £15.29.

When the meal arrived, there was only a very small half piece of flat bread, and it had clearly been cut in half with a knife. There was no poppadum with my meal either! I kindly informed the waitress that the poppadum had been forgotten from my meal and she went to the kitchen to enquire. She informed us moments later that they had in fact run out of poppadum but no alternative or supplement was offered with my meal, and I felt that the kitchens attitude was a case of that was it.

I suspect that the kitchen was also running out of flat bread too, and I strongly suspect that is why there was only a small half piece of flat bread on my plate!

There is absolutely no excuse for not having the full and correct ingredients, and it is extremely poor planning and management! If a meal is advertised and described on a menu, then it should be ‘served as advertised’ and to serve anything less than what is advertised, especially knowing that parts of the meal are not available before a sale, is tantamount to mis-selling, and it is not as described, but still fully charged for!

These were simple items that could have been quickly purchased by the management or the kitchen team from any local supermarket prior to opening that evening, to ensure that all the same meals sold that evening were exactly as advertised on the menu, and expected by the customer. To just not serve them with the meal and then just expect customers to accept it, without any for of apology or alternative offered, is utterly appalling and not what you would expect of any restaurant!!

I really do question the legality of mis-selling such a meal at its published price, especially knowing that key parts of the meal were not available! I feel very saddened for all the other customers who purchase the same meal that evening only to suffer the same disappointment. It is extremely poor and falls well below the level of service that you would expect from the Fallow Field.

The meal was not worth the £15.29 published price and even though the restaurant is offering a 30% discount this week to attract additional custom, I still do not believe the meal that was served was worth this discounted price either!

We are all living in tougher economic conditions at the moment and it is becoming a more special occasion to eat out in a restaurant. Competition is tough and you expect a very high quality and standard of any food offered for sale, and an enjoyable experience. It is just not acceptable to expect any valued customer to just accept what is served to them, especially knowing that part of the meal is not available, and then not to offer any apology or alternative supplement. I do hope this is never repeated again, and that no other customer suffers similarly in future!

On a positive note, the young waitress who served us was extremely professional and polite with a lovely warming smile, and we really appreciated...

Use the fallow field pub while charging the car Friendly staff Nice coffee Well worth a visit

Spacious, light and modern, The Fallow Field pub is a great place to eat out in Telford. We're perfectly sited for travellers coming from the M54, A5, A41, and A518, as well as for locals looking for good beer, a wide selection of wines and draught products and a fine menu of outstanding pub food. Our daily service features traditional British classics and contemporary dishes perfect for all tastes. Our children's menu includes lots of favourites for the littlest chicks in the family and plenty of exciting choices for the older ones! Our dessert menu is also heavenly. Whether you're coming for a drink, a meal, or an overnight stay, you'll find first-rate service at The Fallow Field, where restaurant-style food is served by proper pub people

Service options • Outdoor seating X Delivery • Dine-in X Takeaway Highlights Bar games Great cocktails Live performances Great beer selection Great wine list Popular for • Solo dining Accessibility Wheelchair-accessible car park Wheelchair-accessible seating Wheelchair-accessible entrance Wheelchair-accessible toilet

Offerings Alcohol Cocktails Food at bar Spirits V Beer Food Free water refills v Wine Dining options Seating Amenities Toilet v Wi-Fi Wi-Fi Atmosphere • Casual 1 Cosy Crowd Groups • Tourists LGBTQ+ friendly Transgender safe space

Planning • Accepts reservations Payments Credit cards NFC mobile payments Debit cards Credit cards Children 1 Good for kids Parking • Free of charge street parking Parking • Free parking lot Planning Accepts Reservations

Located

Hadley Park E, Hadley, Telford TF1 6AF

☎️ 01952 603542

fallowfieldpubtelford.co.uk

PG8F+XQ Telford

Opening hours

Monday to Friday 07:00-23:00 Saturday 08:00-23:00 Sunday 08:00-22:30

Kitchen hours

Monday to Wednesday 07:00-22:00 Thursday to Friday 07:00-21:00 Saturday...

Came here this even we've been coming here for some time now normally great good great services but not today waitress slow didn't seen to notices when we called her are that my partner glass was empty so we tried rhe started of cheesey mushrooms thinking it be nice to be given a bowl full of grease I get cheese is grease and in my in some garlic oil maybe but really they was swimming in grease yakkk we then order our mains I had sausages and mash not the best watery gravy weird to have a piece of on it that wasn't cooked and these sweet sauce not sure what it was don't remember seeing it on the menu then my partner order fish and chips for it to come and the fish coverd in rock salt and the chips now he doesn't eat salt so had to ask for it to be taking back and change to with the waitress saying we'll it does say season chips is salt a seasoning? And we'll you should be asked first and I didn't see if say seasoned fish ? So while waiting for it to be cooked again it was a while maybe this was because staff seemed more interesting in chatting running around and messing about instead of giving services being in the industry my self customers first and if you have time to lean clean its work not a playground or a hoilday camp Once we got are meals very disappointed I didn't enjoy mine partner left half of his as he said fish didn't taste great definitely gone down since last time safe to say we won't ne coming again and will be trying somewhere new. My partner did say I should have ask for money back as we paid a lot for a not nice meal we really didn't enjoy. Maybe you should get the one lady can't remember her name she works on reception at the hotel as well to teach you staff now when she waits on she fabulous always has been hence I normal give 5 star reviews but not this sorry won't be returning menu now is boring same stuff all the time and food...