I placed an order for delivery on the ‘quarantine menu’ for two, this was placed around 7.15pm when i rang to order the member of staff said it would be be getting delivered for 8pm, which I thought would be too soon so it eventually came for 8.45. When we received the order we opened it and the food was stone cold which we had to wait to reheat it up, we also ordered a bottle of red wine which never came. I rang back up to ask if they could please send one as soon as possible so we could have it with our food, she said that’s not a problem I can sort that. We then had a phone call 5 minutes later asking if the wine was paid for, which was all paid on card over the phone before hand. We then waited for our wine to come and it got to 9.50 so I’d ring to see if it’s coming still as it would have been closing for 10pm. There was no answer and still didn’t get our wine. I had rang the next day spoke to the manager Brent who apologised and said I can refund you the full bill straight away, it’s now 4 days later and still no refund. I can’t believe the poor service we have had it’s very disappointing after we had been on a number of occasions to the restaurant.