Las Ramblas Wine & Tapas — Restaurant in England

Would be zero if possible for service

Summary -Will be treated like they are doing you are favour to even acknowledge you even when quiet. -Try to overcharge you and when called out try to say it must have been left over from previous people at table and not apologise -Staff get aggressive if you point out their errors/failings.

Firstly happy to admit we turned up with no reservation but it was at 4pm on a Friday for a table of three, I can't explain the initial hostility we encountered just asking for a table, from how our host carried himself I can only assume must have been the manager, or at least in charge of our side of the restaurant, but more likely thought he should be. I hear you asking Wade must be because they were already full, or really busy, or maybe people just kept streaming in for the hour half and a half you were there as they had pre booked tables, or then maybe was it booked for a premier league player's birthday party, or maybe even Kim Kardashian was turning up. Oh readers how wrong you are, none of these situations happened, though the last two would have been awesome and then maybe I would have even let this slide, they were just rude and uninterested. If any of those situations were actually on the cards then I would understand a little push back for accommodating us and acknowledge that they were essentially were doing us a huge favour but how wrong you are if you think this was the case. You are now thinking surely you can assume the service would get better from there, sorry reader it did not. Once seated and waiting 10mins for the someone to come get at least our drinks order suddenly three of the managers/waiters friends turned up, they obviously had no table booked either but were escorted like royalty to seats at the bar. So then casual chat with them, taking their drinks order, and even their food order took precedent over us. To make matters worse their food somehow was delivered before the family of four seated just by us, the family had obviously ordered before we even turned up as we had seen no interaction between him and them to this point. Amazingly we eventually managed to get a drinks order in which was delivered a kind and courteous barmaid. After that I repeatedly tried to get managers/waiters attention for a food order, when I finally did that he said will be back in 2mins he would be back but he then proceeded to then go chat with his friends and didn't come back . A kind waitress in charge of the other side of the restaurant sensing our frustration came over to take our order. At this point I refused to order food for how we had been ignored so I can't comment personally on the quality but my two starving friends who reluctantly ordered due to time constraints from the slow service had placed on us and no realistic other choice with our next engagement fast approaching weren't overly impressed. I can say it was delivered quickly, though I reckon that was only because I communicated to the waitress my frustrations already as compared to how long it took for the families on the table by us food to be delivered earlier ours was rapid. You will be surprised to learn that the worst part was yet to come, after yet again struggling to get a staff members attention we were finally brought the bill which we quickly asked for the card machine as we just wanted to leave, stupidly we didn't even ask for service to be deducted or even looked at bill but for it just to be split, first person tapped for payment and quickly realised that his share was twice more than it should have been. The manager/waiter quickly palmed the bill and made excuses that the last people at the table's bill must not have been closed off and then had the audacity to ask if he wanted a refund. Anyone who worked for a pub/restaurant as empty as this place knows there is no way this mistake should happen so can wonder what he added. Worse he got aggressive to me once we had pointed out his mistake and he then tried to turn it around on me. It is a shame when one bad apple spoils...

Visited tonight with 3 other people, found initially the atmosphere and restaurant itself was very impressive and expected a good experience. Unfortunately the food was at best average tapas and extremely slow with the front of house team seeming to be way in over their heads.

However the biggest letdown was the service of 2 waiters, our main waiter was a young English man who made me feel very uncomfortable through the night with strange comments - he very strongly tried to force the table to order the Sunday set menu, my partner and I decided we didn't want roast dinner at a Spanish restaurant. Later on when we asked how long food for our 2 friends would be he made us feel like us ordering a la carte tapas from the menu is the reason the food took so long and was our fault - which wasn't on at all.

This same waiter made another strange backhanded comment to the table directed at me when we were eating dessert, that I looked happier now and less like id want to leave now that the churros we had to enquire about had arrived at the table.

The other waiter was a young Spanish man with glasses who kept shouting in a way he must have thought was funny everytime we had to grab his attention or when we served our food, multiple times we asked him about whereabouts of food and then for the bill, but overall he didn't seem to have a clue what was going on.

Overall the food was not up to a high enough standard to warrant the slow, inattentive, rude service at Las ramblas.

I will not be returning or recommending to anyone...

A lot of food for the money, but very disappointed with the quality.

We visited on a Sunday and ordered off the Spanish Sharing Sunday Menu. For £16.95pp, you get a lot of food for the price, 5 courses: 2 tapas dishes, house paella, choice of small main and churros. For the tapas, the chorizo lollipops were tasty, but the mussels were awful. The mussels were half-shell rather than full-shell, tasted overcooked, and very stringy. The half-shells also meant we could not eat them using an empty shell as a pincer, making them difficult to eat. For a Spanish restaurant, we were so disappointed in the house paella. As well as having barely any meat or prawns, it tasted of burnt rice. The beef cheeks for main were however nice and tender.

The restaurant does have a nice atmosphere (if not a bit too dark with the lighting), but the food and also the service by one member of staff sadly let it down further. When taking our drinks order, the waiter really pressured my partner and his friend to order bottles of beer. He sneered when my partner ordered a lemonade and made it so awkward he felt he had to share the 5 bottles with his friend, other wise his friend would have somehow ended up paying more for one bottle, yet couldn't have drank the 5 on his own whilst driving! For a waiter to pressure a customer into having an alcoholic beverage I find completely unacceptable. Fortunately the service provided by the other staff was prompt and friendly, although we still came away from the evening feeling rather...