Morrisons Cafe — Restaurant in England

Terrible and time-wasting ordering system: as you enter the cafe you encounter a large screen instructing you to ‘Place your order here’, which we did. This took a while because you have to scroll through and back to see the selection - you can’t see the choices on one single screen. When paying we were asked to take a table number from below the screen - although there were plenty of empty tables, no actual numbers had been placed in the box below the screen to use, so we entered ‘Number 1’ and told a team member what we had done- we didn’t want our order being taken to the wrong table. After paying, a message appeared on screen saying, don’t forget to pick up the following items from the buffet counter - this was our total order, nothing was going to be delivered to our table! The ordering screen was a pointless waste of time, we could have used the self service buffet right from the start; the cashier understood the ludicrousness of the situation and said, “You will know for next time!”. We needed a quick meal due to getting to an appointment, but half of our available time (35 minutes) was taken up trying to use the pointless ordering system, so we could not finish our meal deals! Human service - excellent, Automated service -...

If I could award no stars then I would. Went here and ordered 2 breakfasts and 2 pots of tea. Wanted one without hash browns, asked if I would like an item instead. Said yes can I have fried bread. Cashier said it comes with fried bread so have toast!! Ok. Was told there was a wait of 30 mins as it was busy today and it being remembrance day. Paid took number and sat down to have the tea..... well tea was dire and did not drink it. I tried stirring the tea bag and mashing it but still was like hot water. After 30 mins two meals came and I said that's not mine and waitress took away. Came back and said yes it is yours....ok so cashier had screwed up the order as I said she had but Ok. We proceed to eat the meals but abandon them almost untouched as every single item on our plates were cold. It was disgusting even the pack of butter plonked on top of the toast didn't even begin to soften!!! Won't be going again and would highly recommend avoiding this cafe....it's such a shame...

We called into Morrisons on the outskirts of Weston-super-mare for lunch and to fill up with fuel on our way down to south Devon on holiday. They have one electronic board to order your food and there is queue on both visits. The tea and coffee orders are out through to a assistant that make it up fresh but again its a queue, where as most other Morrisons have a machine that you press the buton and out the drink pops, which in my opinion is equally as good and little wait. The only additional plus is that it's next to a Matalan to buy a few holiday bits and pieces. We called in again on our way up from Devon and it has the same problems and delays. It is unlike we will call in again when we...