The Super Mare — Restaurant in England

What a massive disappointment. The food served has to be the worst I have been served in recent memory, possibly ever. It was barely edible. in fact, I remain convinced that my order was either leftover from the night before and re-heated or served as a test to see how far a customer can be pushed.

On arrival my party was seated quickly and we were advised what was not available, which included garlic bread and Quadzilla's from memory. I opted for the ‘Crown of Burger’. It arrived very quickly and perhaps I should have seen this as a warning.

The burgers were cold and dry, the minimal lettuce was wilted and looked as if it had been heated in a microwave it looked and probably tasted disgusting. The small burgers tasted like dry cardboard and I had difficulty cutting into them. I am not sure it was even real meat but quickly gave in. The buns that housed this excuse for a burger were stale. The fries were okay but cold. Normally I have a healthy appetite and will eat most things even if they aren’t brilliant. In this case, the chef and I use that term loosely, managed to concoct something that was completely inedible.

I persevered but, in the end, I only managed to eat a few fries and the two small, but tasty, chicken fillets without the stale buns. The rest was returned and I informed the friendly waitress that the food was so dry and unappetising that I genuinely couldn’t eat it. Normally this comment might be expected to result in a visit by a concerned manager, an offer to cook something else or even a partial refund for this particular menu item. Never happened, the young lady simply apologised and removed my plate, then nothing. My party then had a discussion about this and concluded that this type of issue or complaint was likely so common that it had just become routine for waiting staff.

Something that was to add insult to injury, the coffee machine wasn’t working either. The irony was, when I was asked to choose a restaurant, I said that we should play safe and go for a Hungry Horse because they normally offer value, great food and were predictable. How wrong I was proven to be.

Having read a few reviews here I note that, in response to any negative reviews, a pretty standard, ‘copy and paste’ type reply offering to do better and use the content of the complaint to learn. Given many of these complaints are quite old, often repeated and invariably about the same issues, it would be easy to conclude that the replies are just well used platitudes rather than a real commitment to do better.

I like Hungry Horse restaurants, but this was easily the worst I have visited. Offering the same old platitudes following a poor customer experience has to be the worst form of form of customer service. It’s lazy and it is meaningless. I find myself asking if Green King monitor these complaints and responses and, if so, are the complicit in allowing such poor service to continue with little to no intervention?

One thing is for certain, I will never set foot in The Weston again and it will likely be a long time before I trust Hungry Horse again. They spoiled my lunch with my family and really don’t care. Until this particular restaurant demonstrates some genuine commitment to change and improve, I would give them a wide berth, there are plenty of local alternatives. More widely, poorly managed restaurants within a chain easily damage the efforts of those restaurants that do make an effort. Visiting a restaurant is not just about getting a meal, it is often a planned event with families or friends and a poor meal will sour...

We called in for our evening meal as we hadn't been here for a while. No sooner had we sat down then it was announced that it was quiz night....no worries we thought we could join in but we didn't know how.....hubby went to order at the bar and no information there....Ahhhh well no worries ....then the problems got worse...hubby asked for soda water but was given still water which he was convinced was tap water! Our starters arrived which were ok ....I had cheesy garlic ciabatta ...more cheese than garlic tbh... wouldn't order it again. Literally within a minute our main meals came. I had the steak & ale pie with mash, peas and gravy. The pie was cold, the mash was dry, the peas anaemic looking and the gravy had a thick skin on it. My husband's sizzling chicken was cold and pale. The onions and "veg" cold and lank. Only 6 chips. Hubby took one bite out of the chicken and said he couldn't eat anymore as it was disgusting. Trust me, if he says that then it must be bad as he very rarely complains. It looked as if it had been left on the pass when our starters had been served! Hubby went to the bar to complain and a waitress appeared to take the plates away. 20 minutes later we were served "fresh meals" My husband's plate was much hotter this time BUT it was still the same piece of chicken where he had taken a piece out!! My pie was burned, the mash dry and a thick skin still on the gravy BUT the peas were actually green this time :) We complained to a woman who worked there and she gave us our money back that we had paid for the main meals.....we didn't want that but just a decent edible meal. We have eaten at the Hungry Horse in BoS (rosewood) and it's so much better and consistently so....so it's nothing against HH per se but this particular meal! I wouldn't visit...

We came here as someone in our family wanted their birthday meal here... what can I say, the burger I had was disappointing, very cheap meat used in it considering its price, struggled to eat half of it and in the end I left it there as it just wasn't nice, plus it was dry as well, chips were OK, nothing special, just frozen chips really cooked in the oven. The rest of our family wasn't hugely impressed with their meals either, my daughter had the sizzling platter and the veggies instead of sizzling were just burnt and stuck to that hot plate they used, the chicken strips it came with were OK, not a lot of flavour either so yeah, not worth its money either, the Mrs had gammon and that gammon was the only thing nice on her plate, the fried egg was way overcooked and her chips were so dry, you could say that they were made of paper or something very similar ! We won't be coming here to eat again anytime soon, definitely not worth the money they charge for it ! If you go just for drinks then all is fine, they have tvs where you can watch all sorts of sports and the atmosphere is alright can't say anything bad about it. The night we went on, they had a Quizz game which you could join with another person if wanted as a team in order to beat other teams and win the 1st place which I presume is some money, we didn't actually played but it looked to be like like in other pubs where you can play Quizz, so yeah, a good plus for this in my eyes . Go and have some drinks, have some fun, stay off the food, come home either and all would be fine, you can always get a kebab from you favourite local takeaway and enjoy it in the comfort of your own home, the best option in...