No. 10 Cafe Bar & Bistro — Restaurant in England

Unfortunately we had an appalling experience. Terrible service, very long waits on food and drinks and it wasn't even busy. We had to repeatedly get up and go and remind staff we were waiting on drinks and then food. The waiter couldn't remember our order, but seemed to insist on not writing anything down and we had to keep correcting him on what we wanted. After nearly a 1 hour wait he came to ask again if it was the chicken I wanted and I said for the 3rd time, no the salmon, he had to admit he had told the kitchen the wrong order and re ordered my salmon so there would be a further delay. As someone who rarely complains and has a chef in the family, so I understand hospitality, we were shocked by how bad our experience was. The food was, thank god, ok and we did eat it, well we were very hungry by this point. They did slightly reduce the bill on account of delays and bad service we'd received, but only because i asked, and to be honest, they didn't seem embarrassed or bothered about it either. They seemed disinterested and disorganised. Oh, and to top it all off, 2 hours after finally eating my long awaited Tuscan Salmon, I spent the following two hours on the toilet at home with terrible stomach cramps and diarrhoea!! I will be contacting the manager. And just so any of you reading this know, I very, very rarely leave a review for anything, but this was so bad, I just had to. We live locally, but won't be returning obviously, such a shame. Faulty Towers...

Probably wonderful place to go if it's not busy, but when busy they have no organization at all. Visited for a drink on the Yorkshire Marathon day, queued for probably about 30 minutes to order and then was waiting even longer for the drink. It had been so long I was going to miss the runner go past, others had popped out to see theirs and came back, jumping to the front to ask for their drinks, fine if their turn had passed but it hadn't and here I was still waiting. I questioned the staff on this and I got the response 'I'll do one, she will do the other', right so I must be soon. No, the next two drinks orders were either for people coming back in (queue jumping effectively unbeknown to them), or the gentleman behind me. I'd ordered one coffee, so I was absolutely baffled as to why my order was skipped. I asked for a refund and commented that I thought the system was ridiculous, to which the woman scoffed at me and said it's a long queue. Not sure she understands the concept of a queue if serving the gentleman behind me his drinks before me is how it works! They must improve their organization and customer service, set expectations for people!

Also, their cakes are from Costco,...

Went out today to eat at this Bistro........the starter came and me and my friend were both disappointed and the food were pretty average my starter were absolutely overpowering with garlic and the sauce which were advertised as sticky red wine sauce was basically red wine and nowhere near as good as expected but we decided to keep the peace and not complain in hope that our main dishes would make up for the starters......my friend ordered a margarita pizza and it was black around the edges and hard......I ordered chicken and pancetta tagliatelle, the sauce were bland and the pancetta were very gristly. The chicken had not been trimmed properly and had black pieces on the meat which were very off putting. We left the majority of our main courses. We were asked if the food were OK and we did reply yes and decided not to make a fuss as we are on holiday and didn't really want the hassle but to then hear the waitress slagging us off when we had barely set foot out of the door.......well I wish we had complained and asked for a refund! The sheer cheek!!! A big fat no. How rude!!!from us and we defo will not...