Following on from my previous review I would like to post an update. Having been contacted by the Manager to discuss my concerns we were able to arrange a follow up visit where we had another meal with our friends. The staff were very pleasant and we had a lovely meal with very good service. It has certainly restored my faith in this establishment and their customer service.

“Having booked a table online we came along for lunch with our 2 friends and when we arrived placed our drinks order which arrived promptly. However, after ordering our main courses we were very surprised and disappointed that our friends meals came out first, then after about 10mins my husbands meal came out and I was then told that mine was still being “finished off”. After about 5 more minutes of still waiting my husband had to stop eating and go to the bar to find out where my meal was. In the meantime, our friends had finished their meals and I had still not received my main course. My husband asked to speak to the manager and explained to him that this situation was not acceptable, and when you order 4 meals you expect them to all be served at the same time. He seemed very dismissive and uninterested that this situation had occurred however he did reluctantly say he would look into it. Then after a further 5 mins my meal finally arrived but no apologies from the manager. We felt very embarrassed in front of our friends as this was their first visit and we wanted to all have a nice time and due to this bad experience we now feel that we would not recommend or visit your establishment again. This situation made us feel very undervalued as a paying customer.”