Papa John's — Restaurant in England

Shocking service, visited with my family bank holiday August 2024, earlier in the day i nipped and asked if they did small pizzas, baring in mind its a family resort 🙄 and they replied "no", but we can do a kids pizza with 4 slices" i replied, thats great see you later. Went back several hours later ordered a large pizza and kids pizza to be told "we dont sell kids pizzas" (because they dont cost as much i bet) i mentioned the conversation earlier which they said i was advised wrong, so i had to take that on the chin and order a bigger one.

I dont like tomato, so i ordered a create my own pizza with a plain base, to be told we cannot do create your own with no sauce, i repled " your making them fresh just leave the sauce off, how can you not do a plain base" unbelievable, i asked what they would do if i was allergic to tomato, after a slightly heated chat they agreed, i asked them have they never had anyone not request a plain base before and they said "no".

Very poor customer service, spent over £50 in there and was left to feel like i was asking for the earth, we wont be using them again, other places are alot more...

Ordered through the app while on holiday driver spilt drinks on the food boxes opened the 3 pizzas every single one of them were in bits and pieces looked like they’d scraped them out of a bag we complained twice the manager was absolutely disgusting very hostile attitude not only with customers but to her staff which puts people off !I was told we’d get another order after the driver had picked up the rotten food then 2 hours later to be told I’d be receiving a refund and no food was been delivered after that my partner went in to the shop for a bit more of understanding to be called a liar and wed delibritily ruined the food ourself obviously not when we had waited 2nhalf hours for it but I think that made the manager feel better about the situation to just blame us will never ever...

I rang up to ask for a delivery (30min walk as no car) staff were EXTREMELY unhelpful and rude, first fella that answered the phone i asked about delivery and then how far roughly we were from himself so i could collect by foot as he said they dont do delivery, instead he spat his dummy out and reiterated that he 'cant take any delivery or collection orders over the phone' which is not what i asked, and then hung up. I cant comment on the food as the staff over the phone was incredibly unhelpful and ended up having to go somewhere else. I myself work in a resteraunt/hotel and that was an Absolute joke of customer service. Will be spending my money elsewhere. Would have given a 0 star...