Roosters Grill House — Restaurant in England

As a loyal customer who attends the shop weekly with my children, I the mother of the young boy who was taken out of the shop this afternoon, am very disheartened by the attitude of the staff member who removed my son from the premises. Due to my younger child being off sick from nursery and vomiting in the car, I was running late to collect my son. I called him and asked him to wait inside the take away we regularly eat at. With the weather being absolutely freezing my son was told he cannot wait inside the shop and was asked to leave. If other customers came in, other tables were available and the shop was not busy. I saw this for myself because thankfully I had arrived as my son was leaving the shop. My son did slam the door as he was extremely upset when he was asked to leave. Had this been dealt with in a polite manner he would never have reacted in such a way as he is a very polite boy. When I did call the shop to speak to someone as to why this happened I was told I was irresponsible and would be reported to social services for not fulfilling my parental duties. My child is at an age where he is allowed to walk home on his own unsupervised, otherwise the school would not be letting him go - the only reason he doesn’t walk home is because of the distance and the weather! We will no longer be attending this place, it’s a shame as my children loved coming to the shop after school once a week! I hope this is not repeated and a more gentle approach is taken towards one of the most vulnerable groups of our...

never has an issue with this place before but yesterday but we went to collect our food - my mum got confused which shop collection was from as it was peri peri next door but the server behind the counter was quite rude in his tone of voice and said no were done we only do the school meals from 12-1pm. When i came in was talking to another customer about his wife being pregnant and he wont leave this place till her waters break- nice guy. I have been going to this establishment for years but must say am not going back. i did call yesterday and spoke to the managers son who apologised but i told him that this very same chap has been there before and a few months back he asked me why i came in for a take away due to...

We ordered a special platter which was in the leaflet priced at £13.95 & was told that it would be £18.95 so I questioned it & was told that we had an old leaflet so I asked for a new leaflet. When he delivered it he gave us a new leaflet with the prices & it was the same price as the one we've got so I telephoned & was told that it was that price 5 years ago so I said why were they still giving out leaflet with the old prices to which he replied it's ten to ten, I'm closing now & not going to do anything about it, then put the phone down. I looked up the prices on line &...