Roskilly's — Restaurant in England

I had an awful experience at Roskilly's Farm restaurant. After being vegetarian for 20 years, I was mistakenly given a beef burger. The restaurant manager, Fiona, was nothing but rude - standing there with her hands in her pockets the whole time, looking miserable and showing zero empathy. When I asked her about the mistake, her response was, "Well, I didn't cook it." All she said was "sorry" and offered to refund the £12 for the burger. I calmly asked Fiona how such a mistake could happen, but she just shrugged and said she didn't know. I asked to speak to the chef, but l was told he was too busy to speak to me. I waited an hour, but the chef, Tom Roskilly, still didn't make time to address the situation. Meanwhile, the waiting staff avoided our table altogether - they didn't even come over to clear the plates. After such a rude and standoffish reception, I asked Fiona for a full table refund since the mistake had ruined our family meal. She refused and then sarcastically turned to my family member and asked, "Did you eat yours?" When I said how upset I was, she repeated the question to my family member. I replied,"That's not the point - what if you had given me something that caused an anaphylactic reaction?" Fiona just shrugged, kept a blank expression the whole time, and said there was nothing she could do apart from refunding the one meal. When I told her I'd be writing a review, she said, "That's fine," and walked off. It wasn't just the mistake -it was the rude and dismissive manner of the manager. The fact that the chef refused to speak to me made it even worse.An hour later, I walked toward the kitchen and asked a waiter if I could speak to the chef. Once again, Tom said he was busy. However, his colleague Juliet came over to speak with me. I explained what had happened, but the whole time it felt like everyone was just passing the blame. Juliet said it had been put through the till incorrectly - but if that's the case, why did the waiter introduce it as a veggie burger when it was served? Juliet then said it wasn't Tom who cooked the burger and suggested that the waiter was young and inexperienced. I acknowledged that I didn't blame the waiter, but pointed out that with such a limited menu, the staff should be able to identify basic items like a veggie burger. She also said it was very busy. I also mentioned that staff had directed me to Tom since he's the most senior person as the owner's son. I told Juliet I wanted a full refund, but she said I'd have to email them and it would be looked at tomorrow. I explained I wasn't happy with that since I was leaving the area. Juliet eventually refunded the whole table, which I appreciated, and she did apologise - but the damage was already done. Juliet mentioned they "never have this situation" but then contradicted herself by saying they had resolved a nut allergy incident earlier that morning. When I asked what the order had been put through as on the till, Juliet said to the lady at the till "that's why there's confusion" - it's down to what she clicked on. None of it made sense - they were constantly passing the buck, busy or not it was still handled terribly and very unprofessionally. If it was ordered wrong, why did the waiter call it a veggie burger at the table? The nicest person I dealt with was the lady at the till, but overall, I was very disappointed with the unprofessionalism of the majority of the staff I spoke to. This was my first and last visit to Roskilly's Farm restaurant. Response to Toms...

A lovely local business but sadly I had an average experience. My husband and I visited twice recently whilst on holiday. I had a strawberry ice cream (which was fine) & nectarine yoghurt ice cream which unfortunately was inedible - it tasted like the fruit used was fermented/overripe and rotting and as a result the taste of the ice cream was unpleasant. I was very surprised that someone hadn’t tasted this batch and recognised it was not nice. (As a chef I can tell when something isn’t right - My husband tasted and also agreed) Would have returned to replace but had walked away and only got to the nectarine ice cream at the bottom after I’d eaten the first flavour on top. Had dinner with family another night, (pub quiz was on). Service was very slow and unattentive (no mains check backs, mains plates left sat on the table for a long time after finishing, had to go and ask for dessert menus, didn’t clear mains plates until after dessert orders were taken, had to go to the bar to ask for the bill). Food was well presented but quality was ok, (mackerel was well cooked and quite tasty) - heritage tomato salad was disappointing (too cold, underseasoned). Other members of the party did have good dishes (burger and steak). I was really looking forward to the food here and sadly just a bit disappointed. Dog friendly but not inside unless you’re just buying...

Printing extremely reasonable a out £25 for main course side of chips, ice-cream cornet and an alcohol drink ( not a cocktail ) found the golden cider to be delicious and quite sweet. Didn't like Perry pear cider which has a weird taste to it at end of sip. They also make cocktails but we did not try them.Pizzas were delicious. They are deep pan but because they have been fired in the pizza oven they don't taste doughy. They look smallish but you will struggle to finish it. Two members of our party had burgers - the classic and the other the pulled pork. There are vegetarian and vegan options on the menu. Everyone happy with orders and portion sizes. We finished with ice-cream cornets you can go to ice-cream bar to choose the flavour you want and just give your table number. The ice-cream is made on the farm. They also have a selection of ice cream sundae desserts on the menu. Dogs are allowed in the outside courtyard which does have roof so if you are seated around the edge of the courtyard you are shielded from rain. There is seating inside but not with dogs. There is ample parking and also farm animals to look at plus a nice walk in the Woods. Careful of you have young children as there are ponds there. They also have a shop and an art gallery which you can visit if you get there before 4pm. Check opening days on...