Rumbles Fish Bar | Peterborough — Restaurant in England

Do you have three hours to kill? If so, order at Rumbles! To start with, ignore the advisory delivery time. 40 minutes, brill, pop the hoover round, clean up after the baby, que up a film. Wait a mo! What’s going on, the films half way through (Jamnji:the next level, if you were wondering), 1.5 hours after placing my order, I ring to enquire about its status, ‘It’s on route darlin’, reassuring. No less than 7 minutes later, I received a phone call from the delivery driver. He’s only lost. I do believe Park Farm has been established for roughly 20 years, but the poor bloke is out on foot in Cardea. There’s no hope. There’s a first for everything, on this occasion, live streaming my location to a delivery driver after unsuccessfully talking him out of Cardea was just one (and in fairness an impossible task! That place is a maze). The second, a record waiting time. Over two hours by the time my order arrived. Now, a women on the edge with a teething baby all day, this ‘darlin’ only ordered because I wanted Ben & Jerries. So when it finally arrived resembling something closer to cold soup than ice cream, I was gutted. Strange how that can happen with warm and frozen in the same bag, that’s proceeded to have a tour of Peterborough! The delivery driver however was lovely. Very apologetic. He said about discounting my next order, although presumptuous to assume I wanted to order with them in the future, I would have preferred a direct refund. Something he couldn’t do, understandably. The least I wanted was the the sole item I ordered a takeaway for, the Ben & Jerries replacing. I filled the next hour with eating a luke warm chicken wrap, the remainder of a film and a lot of curtain twitching! Only for someone to run it past me on their way home as their shift was clearly finished as Rumbles was now closed for the night! I took the nice delivery driver up on the offer of a discounted future order, I won’t bore you with details, but the discount was to be sneezed at, and the customer service was shocking over the phone. Loved the sound of his own voice to much to allow me to answer his questions, threw accusations around and proceeded to hang up on me when I questioned his customer service and business logic. Needless to say, I paid what I chose in cash, and kept the food which is the only silver lining. But mostly defiantly not worth my custom in the future, unless I’m taking bets on a delivery time, and...

Having had a lovely day getting out and about supporting local businesses I though I would pop in for some well deserved chips! Oh dear....what a shambles! Firstly upon entering not one person greeted me(even though there were 5 staff working). The chips arrived quickly but were obviously a low quality catering potato with very little taste. For this reason I endeavoured to source some sauce and vinegar to give it a little pep up. The sauces were easily accessible next to some Vinegar bottles that were being used to hold down some food trays. I assumed the vinegar was for customer usage and proceeded to reach for a bottle. At this stage things took a very aggressive tone. One staff member shouted across to me ' they are not for customers you need to ask first !'. At no stage was there any effort to stay to me ' I'm sorry sir, we use those to hold down our trays. Would you like some sauce and vinegar?'. being a reasonable chap I retired to eat my much needed chips but sadly the experience had left a bitter taste in my mouth (and this was not just due to the poor quality potatoes). I decided to return the product at which point I was met with a wall of staff who were very intimidating and stated 'no one has ever complained before'. There was even one chap behind the counter in normal clothes serving food which I though was very strange post COVID. I guess if you are a bunch of guys out on a night out this would be ok, but for young families and single females I would well and true avoid this place. to be fair it should have rang alarms bell having walked it at tea time on a Friday...

I wanted to share my experience with Rumbles, as I've ordered from them twice now.

The first time, I was told the food would arrive in about 15 minutes. Unfortunately, it took over 45 minutes, and I couldn't reach anyone by phone to get an update. The food finally arrived after 90 minutes—just as I was leaving my home. The delivery driver apologized and suggested he take the food back, which was appreciated, though the delay was frustrating.

My second order was more complicated. I left a note indicating that my child has a milk allergy. About 10 minutes later, I received a call informing me they couldn't fulfill the order and that I needed to cancel. This was concerning, as I couldn't cancel through the app (Uber Eats offers this option, but it often feels like a way to spin you around), and there was no phone number to call for support. I was simply left waiting.

Then, 30 minutes later, I received an email stating that my order was canceled and that I wouldn’t be refunded. When I checked my payments, I saw that I hadn't been refunded for either order. I even went to the restaurant in person to address the situation, and they seemed okay with the process—having received payment for the first order despite the late delivery, and apparently considering the second order my fault for the cancellation.

This experience has left me feeling disappointed, especially because of the lack of support and transparency.

Please be cautious before ordering from this place, and keep an eye on...