Running Horse — Restaurant in England

These hungry horse restaurants are ideal for the working class family but if ran correctly could be fantastic. Myself and family do get around a lot and this weekend found ourselves at legoland Windsor when leaving I suggested we look for a hungry horse where we then found the running horse. Lovely looking restaurant we went inside it was very loud and a little rowdy but this was due to a football match being screened I don't have a problem with this as in this day and age you need to pull in the punters. Anyway we found a table and I noticed the offer was still on for feed the family for £15 . We bought the menu up on my phone to see what was included in the meal we decided 2 fish and chips for the adults and 2 double cheese burgers for the kids and purchased drinks on top. We asked at the bar if the fish was cod in which we were told no it's pollock no where on your menu including the small print could I see what fish you used. We cancelled the fish and went with the chicken New Yorkers. The food arrived but the quantity of chips per each adult plate was both ends of the scale I actually counted 1 plate had 9 chips the other 31. The 2 kids burgers were single burgers with no cheese just lettuce and they had also put peas instead of beans. The waitress then came over to check all was ok I said not really the kids burgers should be doubles she went away and came back saying her manager said no they are singles without cheese she suggested i go to the bar and voice my opinion. I spoke to the manager who looked me in the face and said the deal only comes with single burgers to which I said maybe you should learn your own menu and brought up the feed the family menu up on my phone. He still said it was single burger to which I scrolled the whole menu with him showing him there was no single burger on this menu just doubles. He then agreed I was correct and arranged to take the kids plates away the kids being hungry had started eating there chips when the plates was taken away and returned a few mins after with the same less chips than what they went away with and a extra burger and slice of cheese placed on top of the original burger previously received This resulted into 1 hot burger and 1 cold burger in the same bun myself and partner had to laugh. Time was getting on so just told the kids to eat it we never mentioned that myself and partners meals were now cold from sorting all that out and had forgot to mention our chips so just shared the chips between the 2 plates and made do. Very disappointing lovely venue spoilt by staff not knowing there own menu and chefs unable to put the same...

Went to eat there only to find the kitchen was closed due to short staff!!?? Amazing in this day and age that a pub of this size can close their kitchens. Surely they could get agency staff in to cover. Only reason I returned this time was because I had been delayed whilst out and wanted to eat before returning home. Had a shocking dining experience the last two times I went and when asked to speak with the manager, they refused to come to my table to speak with me! 1st occasion, was offered complimentary meal voucher. Returned again to use the meal voucher and experience was even worse! Had to send starter back 3 times as they kept getting it wrong. On 3rd occasion the chef apparently told waitress to F Off!! Poor girl was so upset. Then, main course came out whilst eating starter. I said I wanted fresh main courses when we were ready, not to keep them warm. When we had finished starters, main meals came out warmed up!!! It was steak, I could hardly cut through it and it was grey in colour by now. Like a lump of leather. I asked for the manager in order to complain, she refused to see us and instead said we could have a complimentary meal voucher and us not have to pay for this meal. I said I was ALREADY here on a comp voucher!! Unbelievable!!! Toilets are constantly filthy and stink like a sewer. Toilet paper is always strewn around the floors. Plaster has fallen off walls and in one toilet there is a circular hole in the wall, 1ft wide!! There is a sign in the toilets saying they are checked regularly. I don’t think so!! I have had to rate 1 star because there is not an option 0 star. Don’t go there unless you want awful food, filthy toilets, oh!! And have to wait half hour for a drink because only one bar tender is...

The former queen of the Iceini Boudicca was known to be of dazzling red hair and fierce temper. She rampaged over the 14 hills of London and put to death every Roman man, woman and child in a spiteful revenge for being ravaged by a group of Roman soldiers. Today that spirit lives on in the red headed barmaid at the Hungry Horse in Bracknell, whose stare, sullen attitude and frankly contempt for anyone trying to dare order a drink was impossible to miss. It later turned out that her travelling tribe of a family were allowed to be loud, spill drinks and ravage the only decent eatery in Bracknell. Thankfully the frankly younger tastie Tradie barman did a better job at taking the food order to make me forget the queen of chaos. Not many tradies in tonight but ex tradies and some on downtime with the missus notable in the bar. For dinner I had the horseshoe onion rings and the home run burger (hot dog ontop) while my colleague had the gravy burger. Both delicious and a good deal on a bogof at £18. The waitress was friendly if not shy and the other staff don't speak to you if they don't know you, perhaps red haired hanna taught them to hate anyone new, who knows. I would come back for the food not the atmosphere it's a 3 from me. UPDATE : Having been contacted by the management I am pleased to say they took the issue in my review seriously as they maintain high standards of customer care in the Running Horse so everyone can have a great visit. As a deaf lad in a crowded place I didn't raise my concern with the manager at the time but I have no doubt from the conversations with them any issues would have been dealt...