Sams Pizza Hull — Restaurant in England

Avoid if you want Cold food and a 2 hour wait. With customer service at a zero rating, with a telephone call handler with an attitude. I asked why so many orders have been taken?Apologising is just masking the problem - incompetence is the true factor here. We ordered food at 7:30pm for 1 hour arrival - which is ok, but too be told @ 1 hour 30 mins the food is just being cooked is a joke. THE SHOP HAS A REFUSE/RETURN ORDER on the JUST EAT COMPUTER which they are continuing NOT USING!, you can not expect your customers to be happy when you are over booking your food orders by hours during busy times. As I regular customer I will take my business elsewhere - and I hope others follow, too save their food also...

Ordered a chicken wrap with salad. It was delivered in time however it came with pickled red cabbage. My first time ever ordering something with salad so how was i suppose to know they would use a pickled vegetable with the salad.The cabbage pickled in vinegar which contaminated the rest of the wrap and all I could taste was vinegar. I rang to complain and was told next time I order salad tell them you don't want pickled red cabbage. I said it's my first time ordering anything with salad so how was I supposed to know! Safe to say I won't be...

Usually good but recent two orders will be last as one ordered off just eat and still charged extra when paying cash so rang to enquire and they were very abrupt and put phone down. Last order was late and sent wrong items and no answer when tried to ring to change. Safe to say the telephone manners are terrible and quality of food is not as good as it used to be i shall not be...