Shanghai Garden — Restaurant in England

Visited on a Monday evening and the restaurant was a steady night, greeted by the female manager I can only assume, very pleasant. Seated promptly.

we opted for the chinese buffet. it's not a buffet as you order what you would like, however this worked well as they confirm they will make more just limits shrinkage I believe. Portion size was more than enough for two people as you order 6 starters, 1 wrap (duck,lamb or chicken) then 6 mains. Starters was seaweed, smoked chicken, traditional BbQ ribs (tasted very sweet not bbq), satay chicken, mini rolls, Japanese chicken. (We like chicken haha) We ordered Lamb and it was very fatty but Lamb we find can be hit and miss regardless of where you eat it. Our mains came out and we had a wrong dish but didnt have the heart to tell them as we was full anyway. But it should of been lemon chicken not sweet chilli chicken, we had special rice, noodles, beef with ginger and spring onion, crispy beef (o/h loved this). All the food was piping hot, the service was fast when you finished your meals sometimes to quick as you wanted a breather in between courses. Had two ladys serve us the lady who seated us and another lady both very polite and attentive.

Bathroom facilities was clean and tidy with hand soap replenished and toilet roll available which is good in a smaller restaurant.

Only downfall is there parking situation, the restaurant only holds 5 spaces so you have to park elsewhere to attend the...

If I could do a 0 star review I would. I went out with family as a group of 4 of us (1 was a 4 year old child). We ordered our drinks and immediately realised there was ants in one of our drink so we let them know which they rectified. However, a little later after some of our drink had been consumed, we then realised there was more ants. Whether it was in the drink itself or the ice but it had us checking our drinks every 5 seconds and really didn’t have a great start to our meal out. The food was okay, quite big portions which we weren’t even allowed to take home despite WE were PAYING for it. The child we had accompanying us didn’t even eat as he fell unwell, so we asked about not charging us for him. They said we would still have to pay (£8) for him. After a while, we just wanted to go home so still stayed for our mains, again, we weren’t allowed to take them home. So we called for a manager to come over and spoke to the lady there who just didn’t seem empathetic at all. We were told we should’ve let them know that the child wasn’t eating but we didn’t know that until he wasn’t eating which is why we questioned it. Overall, we weren’t charged for the drinks that had ants in, we were only charged half price for the child and were told they added extra discount … which was only £2. Our experience really wasn’t pleasant at all, we shall not...

We come here every now and then but it's a bit hit and miss. Sometimes the food (starter) is good, and other times it tastes awful.

We've had main meals where the meat tastes very processed (pretty much like slime) and when told, the male manager talks over us, firmly denying our comments, taking nothing on board.

The service isn't all that great. Have been asked to move to a different table by members of staff, and this has happened more than once.

Tonight, the female manager was extremely rude. When placing drinks onto the table, she would reach right over my head (with the drink above me) to place a drink on the table for the person across from me. There was plenty of room next to us for her to do that. When clearing the table, I had already picked the chopsticks up and was being shown by a friend how to use them, when she snatched them right out of my hand! Very unprofessional, rude behaviour on her part. The others on my table were equally shocked!

I certainly won't be coming here again,...