Starbucks Coffee — Restaurant in England

I asked for a toasted s'mores Frappuccino. What was given to me by ‘sacha’ was a large cup of cream with about 20-30% coffee in it (if I’m being generous) I tasted the coffee to see if it just appeared that way, but in fact was just a large cup filled with 70-80% cream. Please bear in mind I have had this drink made for me in various Starbucks across the country for the last two or three weeks and it was always had more than a few tea spoons of coffee in it. I took my coffee back to the desk and asked sacha if she could please add some more coffee (or the chocolate sauce that was missing) and she said in a very stern manner that that’s just how she is supposed to make the drink and shrugged her shoulders at me and carried on. I held it up to the picture on the board and said it’s doesn’t even look like the picture on the board (a picture of a coffee with 70% coffee and 30% cream). She told me that the coffee had sunk to the bottom and that I couldn’t taste it - I reminded her that I had already tried the drink and at its bottom there was no coffee. Sacha very angrily told me that she could ‘do me a favour and remake the drink but that there was nothing wrong with it’.

As I didn’t want sacha to embarrass me any further and I didn’t want to put her out, I put the drink into the bin in front of her and a coffee shop full of customers (some who commented on how unreasonable and rude sacha was being considering I had paid over 5 pounds for a large cup of cream, no chocolate and a table spoon or two of coffee - not to mention the free telling off I got thrown in with that cup of sad cream.

This meant that I was Seriously upset, out of pocket and not at all caffeinated. Starbucks is my favourite coffee shop and I spend tens of thousands there a year for business and pleasure - as much as I hate costa, this is the end of my loyalty to Starbucks.

Retrain sacha on customer service and good manners so that others aren’t ripped off and told off for the pleasure of it. You can keep my wasted money and consider it a donation towards the retraining of sacha.

It’s worth noting that every other Frappuccino I have had has been wonderful in other branches but I will not be returning...

Typical New age cafe, sells all different varieties of coffees, in store or drive through, just like to had on one visit half way home I reàlized I'd lost my wallet, back tracked to Starbucks and one of the employees had found my wallet and kept it safe, the wallet had over £500 in cash in, probably two weeks wages for the employee, every last penny was in the wallet, I was more than grateful and gave a cash reward for their honesty, not to sure I would of got it back at a greasy spoon, you seem to come across a lot of travelling Business men &women who use the place to do their work as there's free Wi-Fi, a great selection of savoury & sweet pastries, you can also pick up Starbucks Memorabilia from flask cups to key rings, you can also buy bags of Free trade Coffee beans. All in all Starbucks offer a quite relaxing pit-stop, if it's jus for a quick drive through a coffee and chat with a friend and a good stop off for catching up on work via online, there's also good...

came here today around rush hour, was served by a girl (didnt catch the name) , she was very rude whilst taking my order, didnt even greet me with a hello just grunted after i said my order. she then stood there gossiping with a colleague who both seemed to be giggling and looking back at me as if they were talking badly of me. then after around 10 minutes i finally got my drink, that would be understandable if busy but the store wasnt busy so that was an insane amount of time to wait for a latte! she didnt wish me a good day or say thankyou, just slammed it on the counter and said latte. i specifically asked for oat milk and it wasnt on the sticker so she also made my drink wrong. however by that time i was running late and didnt want to deal with her rudeness again so just left as it wasnt worth it. wont...