Subway — Restaurant in England

I love subway in general and wont stop going there, as the one in Shepton Mallet is amazing, but this one is poor. The staff are so rude! I've been here several times, each time as poor as the last but being vegan, I don't have a lot of choice in food/take away food. Staff are rude, they tut when you ask for vegan cheese. One of them was incredibly rude and snapped at the lady I support, who has learning disabilities, she was simply asking a member of staff to repeat themselves. When they had reluctantly repeated themselves, they had made their customer feel upset and small, they then proceeded to slam the salad pot on the side and tutted (I've never felt like leaving poor feedback till now, it's happened one to many times, there's no excuse for such poor service). They are not just rude, there is no time or attention that goes into there food either, it's simply just thrown in a sub or roll, I understand that they are busy but there is a certain standard that other subways have always upheld and this is the only one where I have had a bad experience, repeatedly. I'm hoping the one above Tesco's will survive after covid because I will not step foot inside this one if it does. I expect more from Subway and I know it is mostly just the staff team that is letting this store down, as the one above Tesco's in town, used to be amazing. They argue with each other in front of customers, especially the guy who does the delivery ordered he is rude and I've seen him twice now, shout at the staff that work in there and ask them to hurry up. Its very poor and I feel I need to let everyone know, simply because I don't want someone leaving the store in these vulnerable times, feeling like they've done something wrong. This store needs better management! VERY DISSAPOINTED is an...

Asked for 2 different subs, 1 nacho chicken 6" and a teriyaki 12". Women started my order then disappeared to the till to serve yet was a man who was there doing nothing. The man came back and asked what I wanted and I explained had to repeat myself 4 times and did not understand me. The nacho chicken they were going to put in a box rather than a sub and my teriyaki chicken never had any sauce just plain chicken, I asked 3 times for normal cheese with added grated and again he just put double grated. The salad I asked for had to repeat several times whilst pointing put and portion size was pathetic untill I asked for more. Yes I used to work at subway so I know how things should been done etc. Then my sub wasn't cut in half and the salad was sitting on top on the sub rather than in also he took out the speed oven with 22 seconds left to cook so the cheese wasnt even melted neither toasted the sub. Worse experience ever in this shop, nobody spoke to me other than the lady at the till. Serouisly need someone who knows how to make a sub in there for sure and the speed of the staff are...

Most of the options were unavailable, every item on the menu was followed with, sorry we don’t have any um, onions, would you like something else, when asked what else, it was just lettuce and lettuce not good when the prices have increased and there’s no discount for missing half the food.. Arrived seeing, New management signs everywhere, it’s only 2pm on Saturday, unless they close at 2:15, maybe change the management back!

Update: Tried again on the 17th Dec, service was terrible still, missing half the filling I asked for, please give this place new management! It’s convenient and absolutely useless! Lowered original score as reflection of service since first visit!

Spot the Lettuce, Onion, Pepper, Olives and Sauce in the photo.. Hint: they all went in the bin on the counter as it was being wrapped, before it was served out! Thanks!

Also the place is always filthy, there are crumbs and wrappers all over, I will never...