Surfer's Coffee House & Arcade — Restaurant in England

Dire. Ordered 3 ice creams and 2 coffees at a total of £16.20, but was told I had to pay for the coffee separately. However when I tried to do this, they said that as the coffee came to less than £5 they wouldn’t accept my card. They let me pay £12 for the ice cream though, and when I tried to reason with them, they were really dismissive and rude. So we had to go without our drinks, despite spending £12 on ice cream. The 2 female staff members looked really embarrassed and tried to help us get our order, but the man and woman were having none of it. I should have told them to stick the whole order, but my daughter, who is mentally disabled, was looking forward to her ice cream. Also, while the young girl was preparing our ice creams, the owner stood and watched her like a Hawk, as if he didn’t trust her. It made me feel uncomfortable so I can only imagine how she must have felt. I asked if there was another coffee shop nearby, and was told no, only to find out when we carried on along the prom, that there is another, round the corner. Terrible people, very rude, no customer skills whatsoever. Will never use them again, will just bring our...

horrible lady serving the icecreams. we had spent the day at spittal, my family of 6, 3of who are disabled, spent a fortune in the cafe and the arcades. we had a taxi booked to pick us up at 3pm but it never arrived, by this time my battery had died on my phone, my young son who is disabled was crying to get home. I had went in and asked the lady if she could make a quick call to the taxi company, to which i was told bluntly.."i cant do it, im too busy" turned her back. i said to the younger girl working there we are stranded, she just shrugged her shoulders. Thank god the young guy in the arcade helped us out. Will never be back, horrible people, run down cafe and arcade. littered with rubbish and rat traps out the back, stinks, smells like chips and dogs dirt. Terrible atmosphere...

It was lovely I couldn’t help wishing I had known it was here , I had been visiting Berwick-upon-Tweed for many years bringing my children up holidaying at Haggerston castle and would have loved using the beach having the caffee and the lovely arcade prices are very reasonable staff are very friendly the arcade was cheap we had a go on some machines and only needed 20p .........how good is that ? Very affordable! It a family run business of 39 years open all year round it’s dog friendly You can sit inside and also enjoy sitting outside there are dolphins that swim close by and you can see them from the pier . There are a great choice of food giant hotdogs,burgers ,chips,toasties ,scones, cakes donuts and fabulous cheese cakes All...