Tabys Cafe and Restaurant — Restaurant in England

I have eaten in this cafe several times and have been happy. N9w my daughter and her 4year old child went today and as my grandaughter was desperate to use the toilet I kindly asked the woman if we could use the toilet first, she said NO so I asked if she could ask her manager, this woman decided to take her time and as my 4 year old was getting upset and distressed and desperate I couldn't wait so walked to the bathroom, within a minute or so the so called woman turned the electric off putting the whole bathroom into complete darkness,this made my grandaughter scream and panic and due.to this she wet herself A 4 year old then had to walk a further 20 minutes upset and distressed with wet clothes. I am appalled at the behaviour of a grown woman and how she would treat a 4 year old child . Refusing her to use the toilets. I will never set foot in this cafe ever AGAIN . Absolutely disgusted and when I get the chance I will speak to the manager/owner as her staffs customer care is VILE and how we were treated...

I ordered a few months ago and it wasn't the greatest. For starters the restaurant always has a horrible smell (in the nicest way possible) and the prices are unbelievably high! I understand that you are a small business but honestly never again! My food came room temperature ,the food was quite nice I can't lie and I love the fact you have halal options but it wasn't busy at all on the day yet it still took you abit of time to make and to be fair milkshakes are not the best either honestly I prefer never to latte but I cabts lie the decoration of the room and the quality of the decor is fabulous it's just the food that needs work. What I couldn't believe the most is when my cousin came in to use the restroom and you proceeded to say customers only which is reasonable but then you had a great idea to afterwards LIE and say there out of order! I understand you've been here for a small amount of time but...

Horrible services and the woman who is the server is rude refusing a 4 year old girl to use the bathroom. Due to my daughter desperately needing to go to the toilets .. she then proceeded to go and ask her manager but as she was taking her time my daughter became very distressed and desperate began to cry. I walked into the toilets and the woman behind the counter turned off the bathroom lights. This absolutely scared my child who was traumatised by being plunged into complete darkness screamed and wet herself. Absolutely horrified by the behaviour of a grown woman refusing a child to use the bathroom and causing her distress in such a way. I will no longer eat in this...