The Arjee Bhajee — Restaurant in England

I don't usually write reviews, especially when they're bad. Everyone has bad days and all.

However 2 weeks ago I ordered a takeaway via their own website, in light of the large % that the tech giants uber and deliveroo take. Try and support business where I can.

I ordered just before 5pm as a pre order, once the restaurant opened at 5pm the order was accepted and we were were given an hour for deliver.

6.40pm still no food, I called the restaurant to be told they'd had in an excess of 100 pre orders and "I'd have to wait" the food was out with the delivery guy.

7.30pm, still no food and my family having to eat something alternative before my sons 8pm bedtime. I make a further call to the restaurant, explained the situation to a pleasent young lady who apologised and said she'd cancel the order and arrange a refund.

5 minutes later I have the owner on the phone apologising, fair play to him for braving up to difficult situations. A perfectly pleasent conversation took place for 10 minutes. To which I found out that in fact our order hadn't left the restaurant contrary to a previous conversation with the restaurant.

He offered as a gesture of goodwill the meal on him as an apology for the lateness and he'd arrange a refund. Sadly I've received neither the meal which was at the time "on its way to us" nor more importantly to me, a refund!

A further 2 emails with copies of the receipt from the order have been sent requesting our refund of which have sadly been frustratingly ignored.

So be wary of the platform you place your orders ladies and gents. I anticipate aggressive service level demands from the likes of uber eats, deliveroo and just Eat focus the restaurants priorities.

Sour end for me, to a once good establishment which I used to recommend without a...

Avoid ordering from this place if you actually want to eat curry. I’ll elaborate and I’ll be fair: the Arjee Bahjee in Soundwell probably serves an OK curry. However, we wouldn’t know because ours never arrived and we ended up eating buttered toast. After a conversation on Facebook messenger in the morning we were told to collect our munchie box at 19:30. Upon arrival, eagerly awaiting our dinner, we were assured they don’t do munchy boxes anymore and would never take orders via Facebook messenger. In fact they don’t even know who manages their Facebook. Some third party apparently took our order without their knowledge. Might be time to rethink to that particular relationship. The staff were, admittedly, extremely apologetic and offered to get us our food delivered within the hour. Fast forward (or rather slowly crawl forward hungrily) almost two hours later we were told the food hadn’t even been cooked yet. I called to tell them (for the third time) we were still waiting and wouldn’t ever recommend them, and they could keep their food, the man on the end of the phone simply said “Alright. Bye.” And hung up. Horrible service, invisible food, comms in a mess....

As a local neighbour I've had the pleasure of dining at Arjee and the food is of a very high standard. However the management and staff leave a lot to be desired. Quite often you will see staff stood smoking outside the doorway which gives a rather unhygienic entrance. I have also observed staff pouring used kitchen oil directly into the street drains, which is not good for the environment. Staff regularly park on the pavement during opening hours and exit/enter the pavement at speed. Most annoyingly the resturant take no accountability for delivery drivers who frequently park in the middle of my road (Hilltop), literally abandoning the car to get an order and blocking all traffic, or parking across driveways or on private land. Staff have been contacted about this in an effort to try and resolve the situation, but they deny all knowledge of the delivery drivers even being in the restaurant. Arjee have done well for themselves as a resturant and rightly so, but they cannot forget they are part of a community rather than allow themselves to dominate the neighbourhood like they currently do. Unfortunately good food is not enough to make a...