I came for a nice meal to treat my partner for her birthday, and was served by Rafaelo so called manager. I specifically ordered soup of the day, and ordered 10 oz Rump steak, because I was asking the server to describe the size of the steak and I even pointed it out on the menu to ensure I get the right order and then I was asked how do I want to have it cooked, and I said medium rare. First of all, while I was still eating my soup I had received my second dish which was the steak. I see this exceptionally unprofessional as my steak and fries became cold, my steak was also barely medium rare more like rare. Then I was asked to pay for the bill which I checked the receipt and it said I was charged for Fillet steak £38 instead of £22. I asked for a explanation, and then he said that I ordered fillet instead of Rump, I tried to explain that no I did indeed ordered Rump, but he was not willing to put the charge off the receipt, I did not know that I was served Fillet not Rump steak. If I wanted to order different steak I would have. The manager was putting pressure, and he would not allow me to pay for what I ordered! The server was totally not in place, I as a customer was only demanding to pay for what I ordered. I had to pay for it, otherwise he would not let us go away. Plus, the lighting was going on and off, so the total atmosphere made it unpleasant and I can assure the owner of the steakhouse, that we will not be...
Read moreOur meal for four was somewhat disappointing overall. The soup (leek and potato) was thin and didn't have much taste (I assumed it was watered down) and the so called 'sourdough' bread was square, thin and in no way an artesian bread. The prawn cocktail my wife had was lovely though.
My main (prawn linguine) was tasty but was a small portion. My wife received the wrong burger option but decided to stay with it so we and our guests could all eat together.
The staff were very good. Professional, friendly and efficient. The atmosphere was very pleasant.
The prices are a little high and the quality of the food does not match the prices.
So, overall not as good as I had hoped. I wouldn't recommend and sadly, I am...
Read moreOn a rainy sunday afternoon, driving around and I decided I wanted a roast, we were in the area and popped in. The waitress gave us a table which had plenty of room for our baby carrier, nice table in the corner of the restaurant. Before ordering food, I needed to change my baby nappy, i asked where the baby changing facilities were, the young lady took me to it, just as well she did, it was a bit of trek and meant going though a number doors.
The food, my roast was perfect, I finished everything on my plate and even my husbands.
The waitresses were so lovely and very attentive, service here was great.
This was our first meal out as a family, it was so lovely, thanks to all the staff for making it a lovely...
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