The Green Man — Restaurant in England

To give this review context, I have been in this pub to eat & drink many many times but this review has been prompted by most recent visit last week.

The venue is very nice as always. The lunch that I ordered for myself & the drinks I ordered for a friend and I were also good if not a bit on the pricey side.

This is where this gets interesting.

Bearing in mind that everything I ordered was done at the bar (I paid up front). At the time I didn’t pay 100% attention but my bill. However, when it was rang up I thought to myself that was even more pricey than I thought it was going to be.... on later inspection I realised why. A 10% service charge had been added to entire bill. The 2 drinks I ordered, I carried to the table myself (where is the service there?). The lunch that I ordered was “delivered” (more like dumped) down on the table by a young lad, however no cutlery was provided (again not exactly good service).

We also bumped into some others we know in the pub & I have today confirmed that they too ordered at the bar and received a service charge on their bill.

To add a service charge to a bill is rather presumptive that you are about to provide a good service. I even get that a charge may be taken if you were in a large party but for 2 people that is ridiculous.

The biggest thing I don’t like about it was that I wasn’t notified that they were going to charge me up front. When the customer is doing most of, if not all of the leg work it darn right annoying, hence this review.

It’s a shame as this comes across as rather money grabbing.

The sad thing is that I have received good service in the past and always given a tip when settling my bill. On the particular day I was at the pub it wasn’t even that busy so that can’t even be factored in to...

I visited last week with my wife, i must say i was SHOCKED! The managment has changed and not for the better! Last time we came there was a young man as the manager and him and his team were lovely and could not do enought for us. Sadly this time the new manager was a mess! and the menu was very limited. We were sat at the table nearest the kitchen and after sending back my green man burger two times because it was RAW (Swimming in blood RAW) WE Could hear the chef being rude shouting and swearing saying (THE CUSTOMERS ARE WRONG) MY wife had the fish and it was greesy and tasted as if it was frozen not fresh she left 90% of it and did not send it back as the so called chef did not seem intererted in any feedback from paying customers. After talking to our waiter and getting a mundaine response we asked for the manager and kept getting told he is upstairs watching tv (how we laughed) he must have come down 4 more times after that just to make himself pints of beer from the bar and run upstairs again as i glared around the corner at him he never came to talk to us or the staff did not tell him. We paid and left swiftly and went to eat at The swan next door (as my wife was so hungry) i must say the service was amazing and the food was to die for we even had the owner ask if we were satisfied now that is how to run a business. Night and day to the green man. We will avoid the green man until the management changes or the young manager...

My late wife and I loved coming to the Green Man. Staff were lovely, the locals always welcoming, and the Sunday roast a treat.

After nearly two years to the day I lost my wife I thought I would relive some memories and enjoy the football last weekend.

I have never been so upset to see that what was such a lovely pub has become the worst I have ever been to.

Entering the pub I had to force my way through a intimidating group of men led by a very drunk man bragging about how he had evaded the police in a car chase and spent some nights in prison as a result, and that it was not his first time. After going in it transpired that he was the head chef at the Green Man. He then went on to be disrespectful regarding customers, and his ‘right’ to have the table he wanted because of his position.

Inside was no better. The match was being shown in a marque in the garden. There was none of the characture of the pub I knew. The new management and chef are clearly brining in a very threatening type client. One that makes you feel intimidated and uncomfortable.

There were children in the pub, I don’t know how anyone could expose their child to this type of atmosphere.

As for the food I saw coming out to customers, I put the menu straight on the table and I left.

What has happened to this lovely...