The Hart — Restaurant in England

Was not impressed at all with our experience on our last visit. Don't get me wrong the staff were very friendly and polite. Firstly my mother asked what fruit ciders they had on draught to be told they didn't have any, apparently they only had bottles. So we checked and they did have draught which was very much working and available. We then ordered our food (by which point I was very hungry and so were the others). We ordered various starters and mains to be sent separately. The wait was way too long especially as it didn't seem particularly busy and we had a 5 year old with us. The starters were very enjoyable but then had to wait an age for the mains to arrive. I had ordered the Lamb Shank and as I was still very hungry I'd ordered the sides of pig (yes singular) in blanket, roast potatoes as I wasn't sure mine should have roasties. I also ordered mine with mash as I asked if it was proper mash or packet mash (smash). They said it was proper mash! Although we had to wait I was excited about this dinner. Then it all started to go wrong. Our dinners finally arrived and my mash wasn't with my dinner. I asked about it and they went off to sort it for me. The roasties were like they had been cooked weeks ago and were hard and not very pleasant. The singular pig in blanket was burnt round the edges, thus isn't turning out to good but at least I've got my mash coming and have the lamb shank to tuck into. Well I thought id start my lamb shank whilst waiting for my mash still and it was such a disappointment as the lamb shank was freezing cold. Called one of the waitress' over at which point my mash was on its way as well. Can you guess yet???? Yes it was packet mash.

All in all my meal was a disaster, they did take my meal off the bill and said I could have a desert for free but that wasn't my lamb shank and to be honest I'm not a massive desert fan I prefer my meaty mains. The other people's in my party meals were ok at best but I definitely won't be returning here for food again.

Stay away, if you want a decent meal go...

Name my wife's decided to try this restaurant again after last time disappointment the young lad who served us brilliant polite courteous and couldn't do enough for us as I have IBS I asked the young lad about a burger big onions explain to him the old allergic I could I have it the burger without the onions he went & spoke to the Chef and came back and told me I could not have this burger as it was already made with the pickle in the burger so I opted for the gammon with side chips pineapple ring and a fried egg no bearing in mind the lad I told the kitchen I was allergic to onions I sent my dinner out with a side salad that was pre-packed weed onions explain to the lad it has onions on I couldn't eat it, the look on his face he was shocked because he told the kitchen then I was allergic to onions he quickly took to get it made up again 10-minutes later my food came out redone I presume the chips and a gammon what's scalding hot salad I thought I could taste onions on it but can't be sure but lo and behold bad stomach cramps and a dodgy belly this morning. Like I said I can't be sure this is what happened the last time we went up there explain situation with my IBS so I played safe and went for chicken salad which came out draped in red onions when I complained I took the onions off the salad yes I know because the salad you could taste onions, what is the point of asking if you have any food allergies if they're not going to take note like I said this is the second time this happened up there nothing to do with the staff that was serving just the kitchen staff seems to fall...

Massive disappointment on my Mother's Day treat with my family. We had not pre booked meal but booked the table in advance. Landlady informed us all the Sunday Roasts were not available to us due to high number of orders and that we could order from the main menu. Had to wait for hour and a half for food. When it finally arrived beans on plate instead of peas. Two portions of chips arrived five minutes after the mains and not correct chips ( French fries not ordered but received one of those and one steak cut) The table of 14 next to us had preordered and still not recieved their meals two hours later. They finally walked out hungry. I spoke to the manager explaining it was also my birthday and the whole experience was ruined. She quite condesendingly stated we didn't have to feed you due to not reordering despite the landlady offered the option and that the customer is not always right. There was one chef and one prepper in the kitchen (who must have been exhausted) to cook and prepare for a packed pub on one of the busiest days of the year. There wasn't a chance they could fulfill diners expectations yet took payment before meal was served. The landlady had gone home so customers were left with a rude manager who had absolutely no compression regards their shoddy service. I must add the waitresses and waiters were very polite albeit run off their feet. A return visit is definitely...