The Horseshoe inn — Restaurant in England

AN AWFUL & EMBARRASSING EXPERIENCE Don’t even bother…terrible service, virtually just cursory apologies from staff…already 1hour15 minutes waiting for food. Then only two meals out of eight arrived at table now waiting more than 5 minutes for next meals to arrive and so far no food for youngest child who by this time was extremely hungry & fractious. Vegetarian meal for one of our party was pretty poor verging on terrible, both taste and presentation.

I blame much of the problems here on this occasion on the management/owners who simply failed to plan failed to recognise their maximum capacity and act accordingly and failed to maintain their standards. Instead their argument was they didn’t expect to be so busy. However instead of saying NO to further arriving unbooked customers, their greed compromised their ability to match expectations to the resources they had available. Staff were unnecessarily stressed, kitchens were over stretched, quality of food and service declined.

I have to admit I ate there two weeks ago to check out the place for an important family gathering we then booked for this weekend gone and was comfortably satisfied it would meet expectations. At that time they not so busy. How wrong I was…it was embarrassing and uncomfortable for front of house staff as well as ourselves who had to chase up or complain no less than four times before eventually speaking to the owner at point of departure and paying the bill. Over all we spent £194 in their establishment. The initial order food bill was £139.80 of which after complaint was reduced by £20 to £120. Had service been better we would probably all have ordered deserts. As it was all we wanted to do is eat and leave. Children needed to go to bed and family guests had travelled...

Very disappointing visit. We went this lunchtime at 12 o clock for a family Boxing Day meal. Booked in November and filled in meals as required. Six adults & 1 child’s , the service was poor, after waiting for about 1/2 hr we finally received our starters of which one was wrong so yet another wait for the right one after which the waitress came and apologised & said that we would have yet another wait for the main course as they had a large party in , however everyone else in our part of the pub had been served there meals & left ,some of which arrived after us .Eventually after another longer wait the meals started to arrive, of which again 2 were wrong not as ordered , when these 2 did finally arrive most of our party had nearly finished there’s . One meal in particular, the veggie sausage & mash was very poor ( what little there was of it ) tasted like packet mash . The desserts however were very nice & best part of the meal . We then went up to pay the bill and were given a bill for £166.60 , which we knew was wrong as should have been £128.65 . This was put right after checking , but with no apology given for error . All in All not as expected ,...

Nice pub. Friendly. Welcoming. Food is overpriced for what it is. Will go back again.... But not in any rush.

EDITED 3/8/2025 Downgraded stars

Slowly going downhill this place. Sunday roast ordered, clearly frozen veg. Roast potatoes weren't roasted at all. Just like big dry barely cooked potatoes with skin on. Terrible.

Steak and ale pie ordered. Someone needs teach the chef the definition of a "pie", because it's certainly not meat and gravy in a bowl with a clump of puff pastry sat on top! Chips pretty dry. Shame because in all honesty the meat was nice, but who wants to crumble up a load of puff pastry on top of a bowl of meat and gravy after? It's not a pie by any means.

Disappointed. Probably won't go back again now after this, it's definitely going downhill. Also heard someone complaining they'd been waiting 50 minutes just for starters! Our mains took about 30 minutes. So not great, but nothing compared to the chap waiting for his starters!

See photo of the clump of pastry, I knocked it off my bowl of meat so it didn't dry out my gravy....