Been coming to this place for about 5/6 years different family outings and stuff and was always fantastic ........but last nights experience has left me gutted with this place we arrived at 5:50pm waited to order drinks 1 stella 1 pepsi went smooth got clean galsses ect which is always a bonus and there always clean sat down ordered food usually get chicken or ultimate burger but decided a change be nice so 1 parmigiana and 1 lamb skewer order time 5:58 noticed that theres a lil bord attached to varse 3 courses £32 starts 6pm no one mentione anything but thats down to us as a customer to look for offers our selfs i guess waited for food wasnt to long maybe 15 mins which service is usuall quick anyways server told me to watch skewer as it was hot asked if we needed any thing i said garlic dip as i was pulling the meat off skewer it was actually really cold as i told server not hot at all for a metal handle that had been on a fire as i started eating chips first spot on cooked well not a massive portion then the skewer from bottom to top got to the last 1/3 ish and the lamb was as red as a break light well under cooked and still as if it had just been stuck on the skewer i immediately put down my knife and fork and stopped eating showed the other person at the table and 100% was not cooked noone came to check if food was okay or even asked when they collected the plates (blue thumb guy) or when we went to pay (ponytail guy) they did have a large buffet in so may have just been too busy i ended up leaving the pub and going to the morrisons down the road ended up with 4 sausage rolls 1 mince beef pie and a sausage and bean melt LUCKY for me they were on red sticker half price as was after 6:40 absolutely gutted with this experiance 57 pound odd and had to go morrisons to get fed yes i could of complained while in there but i could not be bothered with complaining and waiting for more food to come ..... now been up all night with loose stool and a very gassy stomach this is the kind of experiance that can put you off an eatary ..... sorry guys and...
Read moreVisited for a meal as part of a group. When we arrived we didnt get show to our seat just told where it was (not the end of the world). We were sat for a while and then had to go to the bar to get our own menu, then go to the bar and order our drinks (any time we wanted a drink throughout the night). y first drink I requested the raspberry and orange blossom soda and what I was given was soda with dried raspberries in it. The next time I ordered ust orange blossom soda and was given the right drink for my first order. I ordered a pot of tea and I was asked by a waitress to grab the teapot by the bottom (obviously hot) to which me and the table I was sat at laughed and tried to just play it off but she stood there waiting for me to grab it... I had to explain that obviously a teapot is hot and I cant just grab it. Food was ok, very expensive for what it is. I had calimari and steak because they were sold out of what I actually wanted. The calimari was meh, bland in itself (I would argue frozen and pre-prepared just drop fried) and the sauce it came with smelled like antibac, I think its some sort of cajun mayo. The steak was cooked blue, as per request, and tasted nice, beef dripping sauce was gorgeous and the tomatoes were stunning. The chips however, again a guess, were frozen as 3 of mine and 2 of another guests were cold and hard in the middle. Oh and we didnt get asked if we wanted sauces, any top up drinks or anything like that.
I think for a place with such high prices and classy interior, I expected a little more service. I felt like I was at wetherspoons but paying twice as much for the experience. Really put me off going back. For the same price you can go to beefeater over the road and get more food, unlimited drinks and be served your items rather than ordering them...
Read moreVisited a couple of weeks ago, at the start of the EPTHO offer and was our first family meal out after lockdown. We booked in advance and were seated quickly however we were not happy with the table given - it was right in the middle of the dining room and in the crosswalk between the kitchen / main dining room / doorway to the outside seating area so there was constantly people walking past which did not feel safe. The table was not cleaned prior to us being seated, although this was rectified immediately. We requested another table a couple of time’s but were told the other available tables around were for other bookings, they were all filled approx 20-30 mins after we were seated and although we do not know the way the seating is organised we were disappointed that we could not be moved. We could not relax the whole meal as were constantly worried about the people walking close by, in particular one member of staff walked right behind us multiple time’s whilst visiting other tables and there was no social distancing. We were disappointed when we ordered to learn that the meals we wanted were out of stock, though appreciate the restaurant had a busy day. The food was average at best and I left most of my meal. We have no complaints about the actual staff who were all very friendly, we just do not think that table should have been where it was and we did not feel Covid-secure at all. We will not...
Read more