Premier Inn Darlington East (Morton Park) hotel — Hotel in Great Britain

I arrived stressed and upset due to my partner being unexpectedly admitted to hospital whilst visiting friends and family 300+ miles from home. Tracy in reception was so kind - above and beyond and I can't thank her enough. I asked for a ground floor room on arrival as I was now unexpectedly a nervous single older female & I felt safer being closer to staff. Not that there were any safety issues because there weren't - security is good here. My room number 10 was immaculate, the bed extremely comfortable and had everything I needed. I had breakfast in the Beefeater with a booked time slot which avoided any overcrowding. The young gentleman on duty was very kind on both days I was there. He wasn't even on duty on day 2 but came across to see how I was and wish me a safe journey home with my poorly partner. So kind. It was quiet, no queues and the food was excellent. I checked out next day because my partner was to be discharged from hospital to make the long journey home. Due to discharge delays and him being unwell the nurses suggested staying in Darlington overnight. Paul in reception accepted a verbal booking over the phone for me via the patient in the next bed, he agreed to finding me some fridge space in the office and allocated me room 10 again on the ground floor close to reception to help us. We arrived and Tracy was in reception again and was outstandingly helpful and kind. This is customer service at it's very best! I checked out early next day to try to beat the traffic a bit and Ant and Ryan were in reception when I went to collect my fridge goods. Both very helpful, friendly banter and kind. Vikki from housekeeping was also lovely and kind as were all Beefeater staff. Premier Inn these staff are a credit to you and all deserve "excellence in customer service" medals. Thank you all for helping me through this!|Now I must say to those complaining about hot nights - on booking via the Premier Inn official website it very clearly and visibly states that this hotel does not have air conditioning but an opening window which opens for ventilation. It doesn't open wide for child safety reasons. Do you really want a child falling out and getting seriously hurt or worse? This is the case with the older Premier Inns and I personally prefer the window opening option to noisy aircon. If you don't like it don't blame the Premier Inn and it's staff for your mistake in not reading the very clear and transparent information re: air con at the time off booking. The temperature device on the wall is not air con therefore was not broken or switched off. Try giving your head a wobble and opening your eyes to see if common sense awakens - ie. Shut excellent blackout curtains to keep sun out, open window if cooler outside only, bring a cool blanket with you for the bed. They provide good fans. How many of you have aircon at home???? Exactly - I thought not. Heatwave = hot. Premier Inn can't control natures heatwaves. |The Beefeater food is well cooked and has healthy options such as salad topped with grilled chicken although I admit a lot of popular pizza/ burger items, grills and classic pub food such as lasagne, steak pie etc. Ok it's not fine dining but it's good at what it does and the staff are kind, efficient and very accommodating. Anyone prefering Macdonalds - well each to there own but I feel sorry for you.|Thank you to all staff - you were brilliant and we will be back once my partner has his operation. Take care & best...

We stayed at this Premier Inn for a week as it was the cheapest that was close to Middlesbrough, all together we paid £466.50 which is Amazing for an entire week! The facilities are what you expect from a premier inn. Everything was great for us, we had a room where the view was another wall which for us was perfect for the summer mornings as it reduced how bright it was! We weren't in the hotel enough throughout the day to care about the view anyway! The shower was awesome, the pressure was probably better than my home shower! I hated the bathroom sink because the pressure was so harsh, brushing your teeth resulted in a tidal wave ambushing you and your dry clothes! Considering the hotel was next to a main road and Airport you do not hear much noise at all, I slept through every night with no issues other than the summer heat, the staff kindly provide a standing fan though! The staff were so lovely I have absolutely no complaints, only praises. In reception they conveniently had two vending machines for drinks or snacks and they both accept card! A cute addition I've not seen before was a charity bookshelf, you pay £1 per book and you can take any of the books sat on the shelf, I nabbed myself a crochet book for the mum in law so that's always a win! But all the money goes to GOSH. Connected to the hotel is a Beefeater, this is where you would have your Premier Inn unlimited breakfasts, but after 12 you can have any of the Beefeater grub which is convenient for the days you don't have many plans. Other things nearby are a Morrisons with a petrol station, B&Q and a little Macdonalds. Although it's not the most up-to-date Premier Inn, they still provide the minimum and a little more you would expect, and the location is perfect. I recommend for the price, location and the convenience. I will be visiting again when I'm...

We were in the area visiting the Beamish Museum, and this hotel came up at a competitive price. The car park was busy when we arrived, and still as busy when we left so clearly a well used hotel.

We arrived at the same time as 2 other families so the reception was a little busy. A pregnant staff member who had just been loitering in the reception asked us our surname and booked us in using the computer screen. She seemed very shy and not very customer orientated yet the lady at the reception desk seemed lovely and bubbly with the other guests.

We were given a downstairs family room, which was very cramped with 3 beds in it, but it did the job for the night. The room was very clean, however the beds felt a little damp, not sure if this is maybe something to with Covid-19 safety measures though. The bathroom was spotless except for Henry, a spider, who'd made his home in the corner of the ceiling.

We usually have to go and ask for more pillows but they had 2 spares on the top of the wardrobe in a bag sealed with a tag so we knew they were clean and sanitised. What a brilliant idea and saved us bothering reception.

We heard some noise from the room above us but this soon stopped. I was disturbed by the occasional boy racer car through the night but I am a light sleeper.

When we arrived there was already a fan on in our room and luckily we had brought our own because the room was ridiculously hot and obviously the window was restricted to opening a few millimetres! Despite 2 fans running it was a very hot and uncomfortable night.

We were met by a lovely lady when we left, she asked us how our stay was, and stopped to chat for a few minutes.

Overall we would use this hotel again, but not when it's...