The Thai Saltford now replaced by Siam Yim — Restaurant in England

This is our third time at The Thai and sadly, probably our last.

We ordered starters followed by chicken pad Thai, massaman curry and egg fried rice all to share. The pad Thai tasted completely different to when we'd had it twice previously. The sauce was strange, overall quite bland, and despite ordering chicken it came with chicken and tofu. The chicken was very dry and over cooked but edible. The beef in the massaman curry was incredibly chewy. And again the overall taste of the massaman curry was quite bland and not like before which was delicious.

I appreciate not every meal is going to be 100% all of the time but we let the waiter know that the chicken and beef were tough. He kindly reported it to the owner and the chef and the owner shouted "they left 3 pieces of beef".

To clarify. There were 6 pieces of beef in the curry. I ate one, left 3 totally uneaten on my plate,my husband left 2 (which he'd tried to eat but couldn't) and ate one. So all in all there were 7 pieces of wafer thin meat, 5 of which were left.

The owner didn't apologise, but left the young lad to apologise.

As a business owner, whether you agree with feedback or not, you should at least acknowledge it yourself. Ultimately the buck stops with you (again whether you agree with the feedback or not).

Sadly my birthday meal was soured because of this experience. Before the owners curt reply we would have tried again, but...

Sadly for us, this will be our last visit until standards at this restaurant are a lot higher! The restaurant appears very worn and in desperate need of an uplift. The manager/cook was drinking wine whilst cooking meals and screaming over the counter for her young waitress on reception to serve! Now and again you would get an over whelming smell of cigarette smoke from the staff smoking out the back with the door open. I watched the young waitress rinse used glasses with just cold water and wipe with tea towel and put them back on the shelf! There are no hygiene or cleanliness standards here!! Check the hygiene rating for yourself! Since going I have checked, which explains alot! The Vodka and coke were given from a litre bottle of coke from under the counter, which was warm and flat with cheap vodka, definitely not smernof vodka, but still paying all the money! There were plenty of tables available whereas before years ago this place was rammed! I wouldn't recommend going there at all! It's a 1 star for us unfortunately such a shame as the food and standards at this restaurant were really good. Sadly, we won't be going back anytime soon and wouldn't...

Visited here on a Tuesday evening for my wife's birthday, had a very good experience. The service was very friendly, we initially called, I think it was Dave who spoke to us on the phone to give us information where the restaurant was and booked a table for us, it was also Dave who greeted us when we arrived and took our order, his knowledge on the menu was amazing, I actually felt slightly bad with all the questions we were asking but Dave had an incredible knowledge of everything on the menu. The food was really delicious, the service very polite and friendly and the actual restaurant itself was very cosy and I really like how the kitchen is open and you can see the chefs making the food. Overall I have nothing bad to say, I would highly recommend and would...