The Tiny Thai — Restaurant in England

The short version : Prepare to wait. The restaurant prioritises takeaway orders so you'll be waiting for everything. Your table, your drinks, your food etc... Which is pretty unfair on those dining in and really spoilt the whole meal. Food was alright, service was terrible. I wouldn't go back.

The long version: We had a booking for 7:45 but on arrival were told our table wasn’t ready, people were still eating and to come back in 20 mins. So we were sent out into the rain and told "we'll give you free drinks and money off" This is pretty basic, if you reserve a table it should be available at the time you turn up. Anyway 20 mins later we ordered our drinks and mains promptly to avoid further delay and we were then told several menu items weren’t available and no prawn crackers either. Ok that happens in restaurants, however 15 mins later we saw fresh prawn crackers come out the fryer (we were sat by the kitchen) and straight into takeaway bags. This would become a theme of the night. It’s clear this restaurant is overstretched. Takeaway orders seem to be the priority over in house diners. We saw bag, after bag and even boxes go out the door whilst we waited for our starters. In the meantime another couple walked out having lost patience. We saw the owner apologise to several other tables for delays. Finally our starter and mains came well beyond what's an acceptable time to wait (45 mins+ each). And they were alright but not really worth the wait. It really does spoil the experience when all you're talking about is "where's our food?" A couple of drinks were knocked off our bill for the initial table incident but not what was promised originally, and not really enough in my opinion for the multiple delays we had. I get the hospitality sector was hit hard by covid, the restaurant wants to do as much business as possible, but currently it's to the detriment of the actual dining experience. On our way out another table complained at having to wait an HOUR for starters. Madness.

This all happened on a Tuesday night, so god knows what a busy fri/ sat would be like. And at no point were we offered an excuse like "we're short staffed tonight" which makes me think that's just what it's normally like.

Look it’s a nice place and alright Thai food but given the choice in the area (we drove 25 mins to get there) unless you're desperate for Thai and bad service go somewhere else. Or just...

Before starting my takeaway review, I would like to mention the food we ate was delicious, however, there were problems with our order. After picking up our order and taking away to eat we discovered we were missing noodles with one of the meals. We called and they said we could pick up if still in the area and the owner gave us a free bottle of beer with the noodles, good customer service. My son then discovered there were chilli flakes in his Pad Thai, it didn't mention chilli flakes on the menu and it was simply to spicy for him to eat. When explaining the situation on picking up the noodles the waitress explained the chilli flakes were just on top and maybe we could just remove them and wouldn't give a refund! The chef & owner refused to remake the Pad Thai without chilli flakes saying they were extremely busy. The owner eventually begrudgingly gave a refund on the dish. Its a real shame as the food was tasty but this really poor customer service left us feeling really negative about the restaurant and ruined our family meal. As such we won't be repeat customers in the future. We hope they update their menu to highlight the chilli flakes in the Pad Thai, especially for younger mouths, and also try to be more accommodating in resolving customers issues when they arise...

So decided to come in here for my birthday while we were here on holiday. I did try to come in the night before but was told it was fully booked. Anyway came in for our booking at 7:45pm and the place was full, we were seated quite quickly and then placed our drinks order. We ordered two starters to share and mains for all of us. The staff were polite and knowledgeable about the menu and looked after us all night, we parked just around the corner and it's free after 6pm, the prices reflect the quality of the food and the area. The atmosphere is really great too, in fact the whole restaurant joined in to sing happy birthday after hearing my children start to sing! The food was amazing, I've had Thai before, but nothing at this level, it tasted so good and everything was cooked to perfection, these guys are very, very passionate about the meals they cook here and the portions were all of a good size, but we left nothing on our plates and that included the children. I've never been to Thailand, but I can imagine that this is as authentic as it could be and I cannot emphasise enough how good this restaurant is other than its probably the best restaurant I've eaten at in years and if I could I would give it 10 stars! Highly, highly recommended and a...