The Waterfall Restaurant — Restaurant in England

Awful experience from start to finish.

Ordered 2 main meals plus the usual extras through Uber Eats for the food to be delivered and a main meal missing and it wasn’t even ticked off the receipt showing the quality control of sending out orders without fully checking everything was present was very bad.

Once checking through the order to find the main meal was missing we proceeded to call the restaurant to report the issue only to be greeted by a very unhelpful and rude member of staff which was very unclear over the phone and not helpful in the slightest. We were told it was an “Uber Eats” problem and they needed to sort it etc etc.

I told them this wasn’t good enough of which they said they could have the main dish delivered back to us but it would take 30 minutes as a minimum, bearing in mind we had the other main dish and sides getting colder every minute that went past.

We decided to go out of our way and go to the restaurant to pick up our missing dish which completely defeats the object of delivery which we paid for. We were met by the same unwelcoming and unfriendly member of staff who again wasn’t very helpful and argued rather than rectify the issue and made out I was in the wrong rather than them. This was very poor customer service

Once we eventually sat down with all of the food it was cold and not enjoyable. The meat was extremely chewy and lacked flavour, the poppadoms were stale and the dips lime pickle were like water and overall not enjoyable in anyway.

All in all a very bad experience and the food is not worth going for as the overall quality of food was very disappointing. I think one star is generous for the lack of customer...

As someone who loves trying different indian resturants this did not dissapoint food was lovely in particular my son loved the chicken pancake .The buffett deal really good plenty of food .Bring your own booze bargin .Only thing popadomes little pricy and waiter leant over food on table to clear bottles and glasses away should of done before serving or wait for us to finish besides that great will go back and recommend . Update what a difference a month makes went back after a great experiance it went from 3/5 stars to 1/2 to be honest i should of left as soon as i sat down but having had a pleasent experience previously gave them the benifit of the doubt table cloth dirty and stained order king prawn starter notice cut in half so me and my son had a bite tasted funny so opened it to find raw prawn very dissapointed then staff said would take of my 80 pound bill like doing me a favour then at the end that the cheif new but didnt cook it more and should of rest of food was ok didnt want to leave as son very excited still think they charged me for it the buffett price is a con with all the extras such ashame thought it was going to be our new regular be warned as obviously didnt check food temp befor...

Took family to Waterfall as a treat. Was first time we had been there since lock downs. We had always had a good dinner there and had good expectations.

I love a nice Cobra or Kingfisher beer with my curry and was told as soon as we sat down that They didn't serve alcohol now due to Covid... Um. Yeah come again? This is 2022... I did wonder why the restaurant was not busy at all. I guess they dropped alcohol license and focus on takeaway gigs these days.

I almost had family walk out but we decided to stick in. A round of soft drinks and a grumpy dad.

Food came was lovely. Succulent prawns, lamb and chicken. Sauces were not greasy so the chef knows how to cook. All dishes had different flavours which is also a great sign. Side dishes were also nice.

3* awarded due to lack of beer option, lacking ambience and the dishes were all on the pricey side. You won't get much change out of a tonne for a family of 4 or 5 dining in.

To conclude, the food was good (4*) and I would certainly order takeaway from there. But dining in... Not convinced. Other options nearby would top my list based on...