Tiger Oriental Ashington — Restaurant in England

Used Uber Eats to order from Tiger Oriental and order didn't arrive, I called after an hour and a half to be told by Emmy the staff hadn't turned on the machine. I asked for a refund and was told to contact Uber Eats but the app just showed the order was still in the process of being delivered so I called the shop back. They told me they would request a refund through Uber Eats at the end of the night. I didn't receive any notification from Uber so called the shop back and they said they would chase it up. I requested a refund myself from Uber Eats and they have pointblank refused, saying my order wasn't eligible for a refund and I should put a vad review on the shop. I have spent several hours arguing with them via the app and Twitter direct messaging but still refused, so now I have reported them to trading standards Do not use Uber Eats to buy anything, and i won't be ordering again from Tiger Oriental as they have done...

We placed an order at 1738 on their website/app. This was replied to by text at 1755 stating the order had been cancelled. We called up and they told us the machine that takes the order wasn't turned on hence the cancellation. We then placed our order over the phone at 1815 which cost more then over their app. At 1915 we called to ask why it was taking so long - their reply 'it is being made right now and will be the next delivery'. We called again at 1945 - their response 'we are sending it our right now and will be with you soon'. We tried to call again at 2000 but they didn't answer. They knocked at the door a few minutes later. We asked if they could take some money off for being so late and they said we would have to call. Seen as they didn't answer just minutes before we turned it away. Probs a good job as well as after that we saw all the poor...

Alway enjoy my food from here. Last night I had a chicken curry. It was delicious. Very tasty, onions cooked like I prefer them, not to soft. 😋. The meal was delivered very quickly. And included was a couple of fortune cookies. A lovely touch I thought.....Another review on 12 Jan 2023 ordered chop suey rolls. Delicious. Along with chicken in Kung po sauce. Something I've never had, just fancied something different. Wasn't disappointed. 😊 The sauce is between spicy and sweet and sour. But without the redness. With added peppers, onions and what looks like cashew nuts. All ingredients worked well together to my surprise. In fact this is now going to become my favourites meal. Love it. ...