Warmley Waiting Room — Restaurant in England

I’ve visited this place several times, and unfortunately, the customer service has consistently fallen short. Staff often seem rushed and borderline rude, which is surprising given the claims of long-standing experience on their website. It’s a real shame, because the location itself is lovely - charming outdoor seating and quirky touches like the Tardis-style toilet make it feel special. The food is decent, and drinks are fine, but the atmosphere can be disrupted by staff loudly calling out order names, which makes it hard to relax or hold a conversation. Accessibility is another issue. I didn’t see any wheelchair-accessible toilets, and there are no baby changing facilities, which makes visits with small children quite challenging. I was once offered a bench in the summer house to change my baby, but that space is shared with other customers, and to top it off, a staff member loudly told me not to leave a used nappy behind. Not exactly the kind of tone you’d expect in a family-friendly setting. Overall, while the location has charm, the lack of thoughtful service and basic amenities makes it hard to...

We visited the railway cafe today, where we go twice a week but this is the second time in less than a month we have been treated appalling by the same member of staff, a tall,slim,short blonde bob hairstyle (maybe the manager) I purchased a round of drinks for us all including myself and also asked for a small cup of hot water, to which I was rudely shouted out infront of other customers , asking me why I wanted this. I felt extremely embarrassed by her actions. Whilst I was sat drinking my drink one of her colleagues came over to me telling me I am no longer to ask for a cup of hot water. I have found this is very bad customer.service as again, I always buy a drink when we visit . for a very pleasant cafe it's a shame this member of staff whom I believe is the manager feels it's acceptable to speak to her...

I have been stopping at this cafe for many years and have thoroughly enjoyed every hot drink and piece of cake. However the last few times I have been attacked by dogs without even an apology from the dog owners. I have reported this to the cafe management but I only received the usual "we welcome everyone". Just some observations: if you look at the published photos, like on the website, you will not see a dog whereas, in reality, there are always lots of dogs in the cafe. dogs were always excluded from cafes and restaurants for hygiene reasons, and some eating places still maintain these standards - this cafe does not. "dog friendly" really means we welcome dog owners because if we didn't then we might miss out on some custom - dog friendly =...