Costa Coffee — Restaurant in Exeter

Went to sit at a table and it was dirty, asked for a cloth so I could clean it, waited and she carried on serving customers, asked again and she went and got a cloth. Then she came over and cleaned it, I thanked her and she just walked off, not happy. Then got my coffee, i left it a few minutes and had a sip, it actually burn all the front of my tongue, gave it back to another young server and no apology.. I love my coffee hot and sometimes ask for it to be extra hot, but didn’t on this occasion, it was so much hotter than when I do ask for it to be extra hot. I went back to pick my coffee up, as she called me, she said, here’s your coffee, you don’t like it too hot, I said yes I do like it hot, but this has burnt me. She just looked at me and very nonchalantly, said oh sorry about that Honestly, she couldn’t be bothered. She just looked bored and no customer service skills what so ever. I think her thermometer is broken, truly! Won’t be going back there. Tongue still sore and yay, I got a free coffee from...

Massively DISGUSTING - Ask yourself, would you be happy if you bought a takeaway drink from Costa Coffee, drank the contents to find a repulsive used manky plaster at the bottom of the cup that you had just consumed the contents of ??? NO thought not - then when you complain - COSTA COFFEE ARE TOTALLY DISINTERESTED - this is an appaling situation that happened and we are furious that no one at Costa Coffee is interested in dealing with this disgusting breach of duty of care to customers. I will be shouting this from any and every platform on a constant basis until COSTA COFFEE RE THINK THEIR 'NO THANKS NOT OUR FAULT, GO AWAY QUIETLY & DON'T COME BACK' reply to us - disgraceful, dispicable lack of care taken - shame on Costa Coffee for trying to brush our complaint under their carpet. I have taken this to a No win no pay solicitor as I am so repulsed by what happened followed by their detachment from the...

I came in today with a lady I support. She is in a wheelchair. Often when we go out I need to get the order done, get her to a table, move around some chairs and then go back for the order. The server at Costa offered to bring over our drinks and then she moved a chair out the way so I could maneuver the wheelchair in place. It's not a huge thing, but it makes all the difference after a long hot day of hauling the wheelchair in and out of cars and struggling to move around tight spaces. Things make the difference and after working in the service industry for 15 years it's those kinds of things I pay attention to as a customer. Small acts of service go a long way. Especially...