Little Rock Folkestone — Restaurant in Folkestone and Hythe District

Dear Little Rock team,

We wanted to express our sincere gratitude to the creators and owners of your space as we absolutely loved the restaurant and the food. We traveled all the way from London to try your much-advertised cuisine and enjoy the magnificent views. However, what disappointed us the most was the behavior of one of your team members, Polly.

While we understand that everyone may have their own personal struggles, Polly's conduct throughout the evening ruined our experience with her racist behavior. We observed her interacting differently with other guests, which further confirmed our concerns. She was rude, reluctant to serve us, and even brought a used cup with visible red lipstick stains. When we kindly asked for a replacement, she returned the same cup, having merely wiped it. Additionally, when we asked her a few questions, she responded rudely, asking, "Which question am I answering?" She also seemed displeased when we wanted to change our table, although her colleague ensured we were comfortable and satisfied with our seating. Another male colleague brought pencils and a coloring book for our little one, which made our hearts melt.

No matter how good the location is or how perfect the food can be, it is always the people who make the difference in the restaurant and hospitality industry. We hope our feedback will be discussed further with Polly to ensure that other guests do not receive such poor service and awful, racist attitudes.

Thank you for your attention to...

Little Rock, set on the old railway station in a shipping container, is a lovely inviting restaurant with great sea views, contemporary decor with a warm atmosphere. The tables well spaced out and you’re made to feel very welcome from the start.

We were a little late due to traffic, the waitress assured us it would be no problem and the kitchen would be fine to wait . We had a couple of beers while we looked through the menu, which had a good variety of dishes complemented with daily catch specials.

The choices we made were crab with a sour dough and scallops with the cod cheeks, peppery watercress and skin on fries to follow. We did want oysters to share but sadly that had run out.

Both starters were great, the crab well prepared and no shell, the scallops well cooked with a nice colour on the outside while remaining succulent.

The main courses did not disappoint, often cod cheeks can be over cooked, not these, the chef had got the timing perfect with crispy batter and moist cod flesh inside, the chips and cress complemented perfectly the meal.

To finish off a knickerbocker glory and raspberry ice, both delicious.

An expresso to finish rounded off a very enjoyable meal with my son and the a great start our trip to the rugby World Cup opening ceremony and game in Paris. The waitress was great, knowing when to talk and we had a good chat about the catering industry.

Highly recommend if you want great food and service...

This location is amazing - the view and surroundings are just spectacular on a sunny day. All the staff are welcoming and pleasant however they are not as attentive as one might hope. We had a 2pm booking and after a fairly decent wait we ordered starters, mains and a drink. The scallop starters and delicious bread and butter arrived fairly soon and we enjoyed those. We then waited almost an hour before our mains were brought out. Within that time nobody once came to see if we needed more drinks (we did) and all the staff walked around with their heads down so making eye contact was very difficult. We got up out of our seats to enquire twice about when we might get our main course, both times we were just told they would check - and nobody actually came back to give us an eta on when we might eat. We ordered lobsters for mains, they were the driest lobsters I had ever eaten. Even the meat inside the claws had completely dried out. The chips were delicious. I can’t imagine the chef’s don’t know how to cook lobster, so I can only assume our food had been left under a heater to dry out for a long time. It’s really unfortunate because this is a beautiful place - and I can forgive the odd badly cooked item but when we are paying close toe £40 per lobster I expect more. Very disappointing...