Starbucks Coffee — Restaurant in Folkestone and Hythe District

My experience at Starbaks was extremely disappointing. We arrived early in the morning, hoping to grab a sausage bap for my little child and some coffee for myself. However, to my shock, when I grabbed the bap from the shelf and I noticed a green fly on it. I stayed in the queue and showed it to the cashier, but his response was far from satisfactory. He simply blew on the fly and tossed the bap into the bin. There were no apologies or any acknowledgment of the issue. He then offered to provide another one, but I hesitated, unsure if I wanted to risk another unpleasant surprise. The other customers in the queue were equally taken aback by the incident. The service was disgusting, and the food they sell is of poor quality, despite their claim of having a "food hygiene rating of 5 out of 5." It was a truly...

Asked for a Flat White in a cup. Price should be 4.50 GBP. The lady from Starbucks told me they only have paper cups for the coffee. The price I should pay now was 4.55 GBP. I asked why I should pay 5 p more than it is stated on the price list? The lady told me that the 5 p are for the paper cup… that is ridiculous - Starbucks does not offer coffee in cups but wants to have 5 p for the paper cup I did not want to use. After discussing with the Starbucks staff why I have to pay 5 p for something I don‘t want to use she told me that if I would bring my own cup I would get back the 5 p.

So please prepare carefully for this Starbucks and bring...

Stood there for a few minutes looking at 3 members of staff, who couldn’t bother to acknowledge my presence (no other customers around). When I asked if I could order, one turned around and put me in my place: “I am preparing a drink for a customer”. Of course. That couldn’t be me. After all, I was waiting at the counter to recreate, to enjoy the view, to interrupt three staff members’ hard work, definitely not as a customer. The other two staff just looked at me as if I had sneezed a wet sneeze on their counter. I figured I’d best make myself scarce and leave this Starbucks team to deal with...