Bakehouse Artisan bakery Saltwell — Restaurant in Gateshead

Food safety and hygiene is non existent here, along with customer service and general manners, served by a lady who handled food with bare hands after scratching inside her ear, her head, rubbed her nose and then licked her fingers to open the bag. No handwashing at any point, no gloves, tongs or lifting paper used to pick anything up, also coughed directly into the palm of her hand and continued to serve people, wasn’t acknowledged, thanked or even looked at. Wouldn’t go back and wouldn’t advise anyone to eat anything they’re handling if that’s what’s going on openly, I’d dread to think what happens...

Parked over the road looked in window saw what I needed. Entering the shop the lady behind the counter coughed into her hand. I expected her to was her hands but no I ordered 2 items and she handled them both with the "cough" hands. I expected her to wash her hands before serving me but she didn't. She was really friendly though. Admittingly I still bought the items and left the shop.

This honest review is without malice. I felt the need to mention my experience in the hope that they take my experience onboard an update their staff on this sort of thing.

I gave the items to my dog which he ate...

OMG what a wonderful place filled with wonderful things. This is what bakers used to be like before Greggs spoiled it for everyone. My Aunt used to buy me apple squares there when I was a boy and nearly 50 years later they still taste exactly the same. Prices are so much less than...