Arrow — Restaurant in Gedling

Very disappointed having visited on Christmas Day for dinner. We waited outside until the pub was opened at 12.00 for our 12.00 booking with a crowd of other people then walked in blindly with no one to greet us, wondering where we were to be seated. A member of staff then raced over and said we had a table upstairs. The area downstairs looked nice, bright and welcoming. Upstairs was very dreary looking and the lights were turned off except for some fairy lights. We also felt as though we were away from the festive celebrations. I asked if we were able to move closer to the balcony so we had a view of the pub and could feel more included in the festivities, but we were told that we couldn’t sit there because we had already been placed even though it was an hour until someone else arrived and other tables were also available in our time slot. The staff were hospitable when serving our starter, main and desert, however I did question why there was no mash potato and a lack of trimmings/different veg on each of our plates. we were told that the different mains didn’t come with these, one a Turkey dinner and one a nut roast. I find it strange that we went for a Christmas dinner that we paid a lot of money for and why it would leave us disappointed because they couldn’t provided the basics for a Christmas dinner. We left after 1 hour 30 minutes, having eaten most of our meal, but dissatisfied with the lack of food on our plates. No atmosphere at all upstairs and not how we thought Christmas Day...

This was booked for as a surprise for my 60th birthday. Everything was fine until we were told, anyone under the age of 17 would have leave when the football finished at 10pm. This was a private party and was booked months in advance. If children needed to leave at 10pm,it should of been made clear at the time of booking. Has my husband wouldn't of booked this. My grandchildren, nieces and nephews were very upset and very disappointed, as was I to be asked to leave a private party ,it's obvious children would be there. People who had attended this party ,had booked accommodation and were not being picked up until later. And has you can imagine this was very upsetting. We have used this pub on many occasions for birthdays and other events.Having 15 to 20 people at a time. I do hope has a business you look at your policy and pass information on correctly at the time of booking. I don't I will use...

Me and my other half came here as we got given a 33% off mains gift card which the bar staff asked for the manger. The manager just came across to our table and took the card out of my hand and started talking to ask walking off with her back facing us and just left mid sentence. When she finally came back all got was “the code won’t work in our machine” as she walked pasted us and put the card on the table. We then ordered the cheesy nachos which had no cheese on at all! The staff was quite rude towards us! Will not be returning. Why advertise offers if you can’t give them to the paying customers? The bar staff also mentioned to us that she could only give us 25% off which...