Burnt Stump — Restaurant in Gedling

I had picked venue for a meeting up of 8 old friends 7 of us arrived at 12.15 I bought a drink but by the time the last person arrived I had to queue 20 minutes just to get her a drink the two members of staff were working as hard as they could but they weren’t enough to cope with serving drinks, answering phone taking meal orders and helping those struggling with car registration. when we had chosen our meals rather than queue again to order food we decided to use QR code and order at table spent a good 10 minutes doing that only to find basket emptied when I tried to pay so had to queue up again! meal arrived 30 minutes after order placed food was ok but main meals were as small as lunch deal meals and not worth the extra, then had to queue to say we had finished and would like puddings, no one came to clear table (because there was only one member of staff serving food) she eventually came with the 3 puddings we’d ordered she cleared away the 3 plates for puddings to be put down and we were left with the other dirty plates for the remainder of the time we were there, I spent 20 minutes queuing for coffees at bar to be told the coffee machine was broken and because of the need to queue we had one drink each in the 3 and a half hours we were there, and there was nearly an hour and a half time lapse between us arriving and getting food, the staff did their best but not enough of them we won’t be going back...

I don’t normally leave reviews but I felt I had to on this occasion as we had an awful experience.

Went yesterday evening (Sunday). Pub wasn’t very busy at all. Ordered some nibbles to share (not even a proper meal).

After waiting 40 minutes for the food, we asked a waiter if the food was coming. He came back to tell us it would be another 5-10 minutes due to a mishap. The food arrived 20 minutes later and we were told that our food order ticket had been accidentally thrown away. So as a gesture of good will they would give us free desserts.

Ordered the free desserts at the bar, all good, then sat waiting for them. 30 minutes later a waitress comes over and asks if we’ve had the desserts, which we hadn’t, so says she will go and find out what’s going on. Comes back after 10 minutes to tell us that the same thing has happened AGAIN and the food order ticket was never put through the till as it was a free food order (which was the gesture of good will!!). She said she had asked the manager about giving us a refund but he had refused. We also thought it was bad that the manager didn’t come out to tell us this himself.

Very poor customer service. We had multiple waiters passing our table the whole time we were waiting and not one realised that something was wrong. It was only because of the lovely blonde waitress asking us that anything got sorted.

Definitely won’t be returning here again....

So there was no lime or blackcurrant for my drink.

Served up Coke from the pump that was 100% pure syrup, on returning it the manageress informed that, yes we know, its not filtering through properly... why serve it!!! There was pints of coke along the back of the bar which had obviously been returned. If I as a parent hadn't of tasted it, my child would of just drank it! The glass had lipstick around it too!

No beef left for the Sunday dinner, out of the 4 choices I asked for, 3 weren't available!

The 3 main meals weren't hot, asked for chips and got fries which were shrivelled up. Asked for chicken coupons and popcorn chicken, got only coupons!

Tables were absolutely disgusting, sticky is not the word, as was the menu in my hand. Had to ask for cutlery, waited 5 mins for it to be brought to the table, which was after the food was brought out. No salt on the table, just pepper... eventually brought us salt in a paper packet as couldn't find any of the salt pots!

The carpet is filthy and chairs were ripped and dirty... desperate need of closing it down and refurbishment.

Lots of dogs in there which I don't mind but I saw some up on a chair, that is wrong when they are used by customers.

Will never return whilst it's like this.... it once was a lovely well.presented place but...