Nando's Nottingham - Victoria Park — Restaurant in Gedling

Just back from trying the New restaurant at Netherfield. Great start , was greeted by a lovely man who took us to our table , the sun was blaring so asked to be moved (I suggest you invest in some blinds) we ordered our food and drinks via the App, not a fan of this if I’m honest , I like interaction with a human . We waited about 10 minutes and still no drinks , I was about to ask when they would be arriving and our food arrived , All the food looked lovely but we had to ask twice for cutlery, by this time the food was just warm . However , still no drinks and asked again , eventually they turned up . Food was tasty but would of been nicer if it had been hotter ( not the kitchens fault) I don’t like the concept of ordering your own food, I appreciate you can ask for a server to take your order but trying to get any interaction with a actual person was rather difficult. There were plenty of staff on duty but not one person came over to our table to ask if we needed anything or was it ok. We had to ask for everything we needed. You don’t expect that when you go out for dinner . We spent about £85 for three people , no starters , 3 mains and 2 desserts, two soft drinks few and a couple of glasses of wine , I think that price deserves some actual service , we were up and down having to ask for most of what we ordered. A big shame as it’s local but won’t be going back .

I work in hospitality and your front of house staff need training , the young staff you have working there need to be trained properly, they were all lovely when you spoke with them but little confidence, this comes down to your...

I came here with my family, which included my 4 year old son who is a diabetic. I went to order my food at the till and part of that order was a kids meal off the menu. The drink that usually comes with the kids meal is a carton of fruit juice which was the full sugar juice. This is not suitable for my son, being a diabetic. I kindly told the person serving me why my son can’t have this and asked if they had an alternative, like a sugar free juice. (Which is usually an option in most places, I’ve never been anywhere where there isn’t a sugar free or zero option) They said no, so I said okay, could he alternatively have a “zero” drink from the drinks machine, again I was told no. I then proceeded to ask, what are they going to offer my son to drink if they won’t offer me any alternatives to which they replied water. I am paying for a meal that comes with a drink and should not be offered water! This is unacceptable, I asked for a manager and explained the situation and was told my son could not have a zero drink from the machine and they will only offer him water with his meal. In the end after some back and forth, I had to buy my son a drink separately even though I have paid for a drink as part of his meal.

I think this is poor service and extremely unacceptable, and unkind!!!! they should offer sugar free options or an alternative zero drink to those who especially MEDICALLY can’t have them especially when it comes with a paying meal.

Thanks for making an already difficult condition even more difficult, and having to try explain this to...

Awful experience yesterday for our first time visiting here. The place wasn't very busy so we're able to get a nice table for 5 of us. Tried to order off the app but none of us could get a decent signal so had to order at the till. The woman at the till put items on both orders through wrong - my order she put the wrong and the 2nd order for my table two items were ordered but she only put one through. We wouldn't have had a problem with this normally as I know mistakes do happen but it's how it's dealt with that matters. When my wrong drink came i told her that I had ordered a cider. She went off and came back with the receipt and said it say on the receipt you ordered IPA. No I ordered a cider. Are you sure? Of course I'm sure, I'm not senile! I know what I like! With the second mistake we got similar. According to the receipt you only ordered one. No I ordered two. Rather than making the customer feel responsible for your cashier's mistakes it would be better to offer a solution instead. I understand why it was mostly empty on a...